Customer Support Assistant

Job title:

Customer Support Assistant

Company

Swift7 Consultants

Job description

Company DescriptionAbout UsSwift 7 Consultants is a forward-thinking consultancy firm dedicated to delivering innovative solutions that drive business success. Based in Hamilton, Canada, we specialize in providing strategic advice to help businesses achieve their goals. Our team thrives on collaboration, creativity, and a shared commitment to excellence.Job DescriptionJob DescriptionWe are seeking a motivated Customer Support Assistant to join our dynamic team in Hamilton, Canada. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience. If you are detail-oriented, empathetic, and thrive in a fast-paced environment, this opportunity is for you!Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Provide accurate information about our products and services.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction.
• Document and update customer interactions in the CRM system.
• Collaborate with team members to improve customer support processes.
• Handle administrative tasks related to customer support, such as preparing reports.

QualificationsSkills and Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using CRM software and Microsoft Office Suite.
• Problem-solving mindset with attention to detail.

Additional InformationBenefits

• Competitive salary ($40,000 – $54,000 per year).
• Opportunities for professional growth and career advancement.
• Comprehensive training to support your success in the role.
• A supportive and collaborative team environment.
• Flexible working hours and paid time off.

Expected salary

$40000 – 54000 per year

Location

Hamilton, ON

Job date

Wed, 15 Jan 2025 23:39:26 GMT

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