At Squarespace, Buyer Operations empowers customers to present voice to their concepts and make it simple for them after they need assistance. Our crew runs 24/7 with about 400 individuals between New York, Dublin, Portland and a distant workforce. Buyer Help Associates are on the entrance strains working with our prospects daily to make sure that points with their accounts are resolved promptly. You’ll use your system data and dedication to delivering an distinctive buyer expertise to unravel issues for our customers however advocate for our model.
This distant position stories to a Buyer Help Staff Lead in Dublin Eire. You’ll start on January 29, 2024. You could have each spoken and written fluency in English and Portuguese (Brazilian).
You may Get To…
- Reply to customer-submitted dwell chats and emails in a well timed method
- Queue-based, typing work will account for roughly 90% of the position.
- Reside Chat is our main channel of assist on this position.
- Troubleshoot and information prospects by way of questions and points with their Account, Billing, or different transactional inquiries
- Independently meet targets throughout High quality, Productiveness and Buyer Satisfaction, in electronic mail and dwell chat.
- Keep updated on new product options and enhancements
- Establish remoted buyer experiences and escalate essential points.
Who We’re Wanting For
- Open availability to work a 40 hour work week that spans weekends and holidays as our prospects want us.
- Bilingual fluency in English and Portuguese (Brazilian)
- 1+ years customer-facing expertise required in an identical position (retail, hospitality, on-line assist).
- Experience with written communication and the flexibility to identify spelling and grammar errors.
- Proficiency with decoding conversations, figuring out the trigger, and aligning on finish objectives.
- Functionality of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Constant and reliable WiFi and a private workspace that means that you can be free from distraction and absolutely buyer centered
Advantages & Perks
- Medical insurance with 100% lined premiums for you and your dependent kids
- Fertility and adoption advantages
- Headspace mindfulness app subscription
- Retirement advantages with employer match
- Versatile paid break day
- As much as 20 weeks of paid household depart
- Fairness plan for all staff
- Commuter profit within the type of diminished tax
- Training reimbursement
- Worker donation match to group organizations
- 6 International Worker Useful resource Teams (ERGs)
- Free lunch and snacks
- Shut proximity to cultural landmarks resembling Dublin Fortress and St. Patrick’s Cathedral
Squarespace (NYSE: SQSP) is a design-driven platform serving to entrepreneurs construct manufacturers and companies on-line. We empower hundreds of thousands of consumers in additional than 200 nations and territories with all of the instruments they should create a web-based presence, construct an viewers, monetize, and scale their enterprise. Our suite of merchandise vary from web sites, domains, ecommerce, and advertising and marketing instruments, in addition to instruments for scheduling with Acuity, creating and managing social media presence with Bio Websites and Unfold, and hospitality enterprise administration by way of Tock. Our crew of greater than 1,700 is headquartered in bustling New York Metropolis, with places of work in Chicago, Dublin, Eire, Aveiro, Portugal, and coworking areas within the UK, Netherlands, and Australia. For extra details about our firm tradition, go to www.squarespace.com/about/careers.
Immediately, greater than 1,000,000 individuals across the globe use Squarespace to share completely different views and experiences with the world. Not solely will we embrace and rejoice the range of our prospects, however we additionally work towards the identical in our staff. At Squarespace, we’re dedicated to equal employment alternative no matter race, shade, ethnicity, ancestry, faith, nationwide origin, gender, intercourse, gender id or expression, sexual orientation, age, citizenship, marital or parental standing, incapacity, veteran standing, or different class protected by relevant legislation. We’re proud to be an equal alternative office.
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