Customer Support Center Agent I in JANESVILLE, Wisconsin

JOB REQUIREMENTS: Position: Customer Support Center Agent I (Bilingual)
Location: Janesville, WI Job Id: 3700 # of Openings: 1 Position
Summary: At First Mid, we aim to make our customers feel valued,
satisfied, and understood. We will achieve this by developing a
personalized relationship with our customers and by asking questions to
create a customized solution based on their needs and throughout their
stages of life. We will create clients for life by adhering to our core
values and our service standards. . Responsibilities include, but are
not limited to: Assisting callers with questions & account inquiries by
providing them with accurate information in a professional and courteous
manner in accordance with our customer service standards. Service
customers over the phone with accuracy and efficiency within policy
guidelines. Create a quality service experience by ensuring timely
resolution and follow-up to customer needs. Solicits assistance from
management as needed. Seeks management approval for requests outside of
their approved level. Notifies management of suspicious and questionable
activity. Adheres to all bank compliance, security and operational
policies and procedures. Performs changes to existing accounts as
requested by the customer. Transferring request that are outside the
scope of the CSC to the appropriate individual or department for
assistance. Proactively looks for ways to improve processes that will
improve the customer’s experience and communicate those ideas to
management. Maintains professional appearance and conduct within the
guidelines set forth in Employee Handbook and/or First Mid policies.
Ensuring all customer interactions & documentation follow bank policy &
regulations, while maintaining customer confidentiality. Identifies and
recommends products and/or services to best meet the needs of the
customer. Educates and encourages customers to use alternate delivery
systems such as ATM, Debit Card, Online, and Mobile Banking. Actively
seeks out and maintains basic product knowledge of all banking products
through training courses, meetings, corporate communications, etc.
Complete other specified duties as assigned. Qualifications Education:
High School Diploma/GED required. Experience: 1+ year of customer
service experience and/or previous experience working in a financial
institution preferred. Previous contact center experience preferred.
Skills: Fluency in both English and Spanish required Proficient in usage
of Microsoft Office and computer application Strong organizational and
communication skills, both oral & written. High level of interpersonal
skills to interact with customers and potential customers in a
professional manner. Ability to work additional hours or hours outside
of the departmental operating hours as needed. First Mid Bancshares,
Inc. is an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive… For full info follow application link. Equal
Opportunity Employer ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F369B7C7E23E4DE7