Customer Support Specialist

MealSuite, an Inc. 5000 Quickest-Rising Firm, is a privately owned SaaS group with 120 staff members throughout Cambridge, ON, Dallas, TX, USA, and Ho Chi Minh Metropolis, Vietnam. Via our foodservice know-how system, we assist operators throughout healthcare and getting old companies save time, scale back meals waste, and meet regulatory necessities, to allow them to enhance the standard of affected person and resident care.

We’re searching for a Buyer Assist Specialist to hitch our Buyer Assist Staff. On this function, you’ll use MealSuite’s meals service administration purposes to help finish customers through cellphone, chat, and e-mail. You’ll really feel empowered to make use of your information of the meals service business and our purposes to propel every person to long-term success.

This place is ideal for an brisk one that likes to work together with prospects and who is sweet at managing expectations whereas having the persistence to stroll individuals by means of a collection of steps over the cellphone or on-line. This may very well be a long-term profession place for any individual who actually enjoys engaged on the cellphone, or it may very well be a steppingstone to different positions inside the firm, from coaching to buyer success administration and even product design.

In case you are obsessed with working with prospects and have an curiosity in customer support, meals service or healthcare, that is the right place for you.

A Day within the Life as a Buyer Assist Specialist:
Subject help calls, chat, e-mail, and / or different communications from customers with software program or {hardware} inquires and / or comparable considerations from exterior and inside prospects

Observe assigned help tickets

Remedy issues utilizing your information of our programs, {hardware}, and procedures

Information customers by means of diagnostic and troubleshooting processes, which can embody utilizing diagnostic instruments and software program and / or following verbal directions

Seek the advice of person guides, manuals, and different paperwork to help in answering inquiries

Report glitches / points to the product and improvement staff

Take part in system and {hardware} testing

Your Work Location:
MealSuite values the chance for teammates to study, mentor, brainstorm and join with others in particular person, however we acknowledge the stability that working from residence can supply. This function requires the profitable new teammate to work in our Cambridge, ON workplace 2 days per week with flexibility for added days as wanted. We all know that life occurs and typically coming into the workplace might not be possible and we offer flexibility when this happens.

Your Work Schedule:
We’re searching for a brand new teammate to work an 8-hour day shift, Monday to Friday. Please be aware that there could also be circumstances in which you’d be required to work on holidays.

If the under describe your information, expertise and character, then this function may very well be for you:

I’ve 1-3 years of expertise in a customer support help function, with choice for a contact middle surroundings

I possess a customer-centric perspective and glorious relationship-building abilities

I’ve robust analytical and problem-solving abilities and an intrinsic need to follow-up with prospects on help points till resolved

I train essential pondering and a focus to element to assist prospects determine system points, make enhancements, and obtain their objectives

I possess robust verbal and writing communications abilities and may clarify advanced matters simply to prospects with restricted technical expertise

I’ve a confirmed means to handle time and prioritize duties

I am prepared to often journey and have a sound passport and no journey restrictions that restrict my means to cross the border between Canada and the USA

I thrive in an agile surroundings that’s continuously altering and encourages staff members to collectively collaborate and talk

I like to be straight concerned in tasks and initiatives that provide continued studying and infinite alternative to precise my concepts and construct my management abilities

Why you will love working at MealSuite:
We’re passionate people who care about others. The center of what we do comes all the way down to our mission to: Ship smiles and satisfaction to the continuum of care by means of an all-in-one foodservice administration know-how. Be taught extra about what we do right here.

We deal with making a progressive tradition that values teamwork, listens to all voices and entrusts staff members with duties that make a big influence inside our business. Be taught extra about our values at MealSuite.com/Careersandsee what our teammates need to say about working for MealSuite.

We care for our workers too! Listed here are just some of the nice issues we provide:

Limitless paid day without work. Yeah, you learn that proper! We belief our workers to construct their very own model of stability to allow them to really feel rejuvenated to convey their finest on daily basis.

Healthcare and dental advantages

Limitless trip

Alternatives for profession improvement and development

Discounted fitness center membership

Distant work flexibility

Have we acquired your consideration? Nice! This is what’s subsequent:
Apply at this time together with your resume and solutions to our software questions.

We’ll begin reviewing candidates inside two weeks of this place being posted and can attain out to you if we would prefer to get to know you a bit higher. We regularly get tons of of purposes for our roles (we really feel very honoured that so many individuals have an interest!) and take a look at our greatest to get again to every particular person. If there is a delay in our response, please do not suppose we have forgotten about you. We could also be taking our time to totally evaluate every candidate earlier than deciding who to speak with! We’ll let you realize both approach if we determine to maneuver ahead together with your software.

We wish to make sure that each certified particular person has an equal alternative to work with us. In case you require lodging to our software course of, please contact [email protected].