Customer Support Specialist

  • Contract
  • Anywhere
  • Posted 2 days ago



About Medallion:

Healthcare goes by an unprecedented transformation in the direction of digital care. Medallion supplies the vital administrative infrastructure to make that change doable. Our platform permits organizations to license their suppliers in new states, confirm present credentials, and get in-network with well being plans. In simply over two years, we’ve launched our platform, constructed an all-star crew, powered a whole lot of nice corporations, and served hundreds of healthcare suppliers throughout the trade. Up to now, Medallion has saved over 250,000 administrative hours for our clients!

Based in 2020, Medallion has raised $85M from world-class buyers like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

In regards to the Function:

We’re looking for a extremely expert and skilled Buyer Help Specialist to affix our rising Buyer Help crew. As a Buyer Help Specialist, you may be answerable for offering world-class buyer assist by resolving advanced buyer points whereas collaborating internally to make sure our clients have the perfect expertise doable. 

This position experiences to the Buyer Help Supervisor and base compensation for this position could land between $22 – $30 per hour. As well as Medallion gives fairness, bonus, and advantages as a part of the full compensation package deal. Many elements are thought of when figuring out pay together with: market knowledge, geographic location, abilities, {qualifications}, expertise, and degree. 


  • Deal with buyer inquiries by investigating and resolving advanced points in a well timed and environment friendly method whereas sustaining excessive buyer satisfaction.
  • Collaborate with cross-functional groups, together with Buyer Success, product improvement, and operations, to successfully handle buyer wants and supply well timed options.
  • Keep a radical understanding of merchandise, providers, and firm insurance policies to offer correct and up-to-date data to clients.
  • Collect buyer suggestions to assist determine developments and patterns and supply insights and proposals to enhance the general buyer expertise.

Expertise and Necessities:

  • 3+ years expertise in Buyer Help
  • 1+ years expertise with Payer Enrollment, Licensing, or Credentialing 
  • Proficient in utilizing GSuites instruments together with GSheets, GDocs, and GMail
  • In a position to talk effectively with all kinds of inside and exterior contacts in any respect ranges of the group
  • Should be capable of work collaboratively in a team-oriented setting and be capable of foster good working relationships with others each inside and outdoors the group


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