Customer Support Specialist at UPS – United Parcel Service

Title: Buyer Help Specialist

Location: REMOTE

Roadie, a UPS Firm, is a crowdsourced supply platform. Based in 2014, Roadie works with shoppers, small companies and enterprises throughout digitally each business to allow scheduled, similar day and pressing supply in passenger automobiles throughout the U.S. With greater than 200,000 drivers nationwide, Roadie reaches greater than 20,000 zip codes the most important native same-day supply community within the nation.

Our Help crew operates as the primary level of contact for the Roadie group. We’re on the lookout for a Buyer Help Specialist who brings wonderful communication and problem-solving abilities, and operates with a customer-first mentality. On this function you’ll act as an skilled person of our cell and web-based instruments, making certain the success of our logistics providers and an important expertise for our customers. This crew operates 24 hours/7 days per week. Buyer Help Specialists work full time on a 4-day workweek schedule that will embrace nontraditional hours comparable to evenings, weekends and holidays.

What You’ll Be Doing

• Present cellphone, e-mail, and text-based help to Roadie clients, companions, customers, and different group members
• Deal with all buyer considerations politely, utilizing lively listening abilities to know and make sure the data
• Steadiness effectivity and pace in addressing questions or points with making certain a high-quality buyer expertise
• Proactively monitor in-progress deliveries and take corrective motion when crucial
• Handle non-standard supply conditions with professionalism, empathy, and urgency
• Successfully use Salesforce and different inner instruments to correct log interactions and remedy points
• Collaborate with crew members from varied Roadie departments to make sure seamless supply expertise

What You Deliver

• A mixture of gross sales, or customer support expertise, optimally with a know-how or logistics firm
• Sturdy written and verbal communication abilities, with the power to work together and join with many forms of personalities
• Capable of rapidly and effectively downside remedy and troubleshoot
• Snug with a fast-paced atmosphere and altering necessities
• Proactive and in a position to comfortably navigate by means of uncertainty and ambiguity
• Should have the power to work a schedule comprised of non-standard shifts, together with evenings and weekends
• Fluency in Spanish, a plus!

Why Roadie?

• Aggressive compensation packages
• 100% coated medical health insurance premiums for your self
• 401k with firm match
• Tuition and pupil mortgage compensation help (that’s proper – Roadie will contribute on to your present pupil loans!)
• Beneficiant PTO
• Month-to-month 3-day weekends
• Month-to-month WFH stipend
• The know-how you might want to get the job accomplished