Customer Support Specialist – Night Shift – Position Available

Ontario One Call -

Full job description

Construct your future at Ontario One Name!

Firm Overview:
Ontario One Name acts because the communications hyperlink between buried infrastructure house owners (our members) and people who’re planning to dig within the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was handed, which stipulates that by regulation, anybody within the province of Ontario should contact Ontario One Name earlier than they dig. Along with our contact centre, we’re additionally liable for public schooling, trade outreach, and compliance.

As a Public Security Authority, Ontario One Name is concentrated on guiding development, infrastructure and excavation industries in direction of creating efficiencies and enhancements throughout the province. Ontario One Name is a not-for-profit ruled by a Board of Administrators consultant of the underground infrastructure and excavation industries.

Core Values:
At Ontario One Name we’re Dependable Consultants who Care.

Dependable…We’re reliable and accessible

Consultants…We have now the mindset to steer innovation

Caring…We guarantee the security and well-being in our communities.

Do you’ve gotten what it takes to affix our crew?

Place Overview:
Ontario One Name is at the moment hiring a number of Buyer Assist Specialists to help with processing excavation requests acquired year-round. These extremely motivated people are reliable, team-orientated and possess robust communication expertise. They perceive the pure fluctuations in work quantity, and are able to rising to the problem of our notably busy “dig season” whereas using quieter moments to finish coaching and stage up their expertise.

Candidates have proficient technological expertise with reference to telecommunication software program, mapping software program, e mail and robust keyboarding expertise. Ontario One Name is searching for those that maintain the identical ardour for harm prevention and public security as we do.

This position stories to a Workforce Lead and is predicated out of our Guelph, Ontario workplace with the chance to work a hybrid mannequin of splitting their time between work and the workplace as per firm coverage. If profitable, all new hires will likely be required to attend obligatory, paid, full-time coaching, in workplace, for the primary three weeks. Coaching runs between the hours of 8:30am and 4:30pm.

We’re hiring to fill an evening shift place. The shift can begin as early as 9 PM and will go as late as 8 AM. The shift is 4 days per week, sometimes 10 hours per night time.

The hours are roughly 40 hours per week.

Major Tasks:
Obtain inbound calls from excavators and owners who plan to disturb the bottom, asking pertinent and scripted questions

Enter and course of find requests right into a proprietary utility

Make modifications to or cancel find requests as directed by callers, guaranteeing to get all pertinent info when doing so

Assessment and course of find requests submitted by Ontario One Name’s digital ticket utility

Deal with emergency calls in a well timed and environment friendly method

Make outbound telephone calls to acquire clarification on digging requests

Reply find associated questions

Escalate calls when applicable

Assessment further coaching materials as could also be required, staying effectively knowledgeable about modifications to processes and the group

Deal with all interactions in an expert method

Should be capable to converse, learn and write fluently in English. Fluency in French is an asset

Technically savvy, capable of work a number of open software program purposes. Robust pc and keyboarding expertise

Intermediate ability with MS Workplace Suite

Prior use of scheduling software program to learn particular person scheduled shifts/breaks/break day

Use of digital ‘delicate’ telephones an asset

Familiarity with on-line maps, reminiscent of google maps is a powerful asset

Work schedule flexibility is essential. Excellent attendance and punctuality is required

Potential to learn and interpret instructions and directions by telephone or pc

Successfully talk with varied communication types

Distinctive customer support expertise

Glorious consideration to element

Potential to comply with and perceive protocol

Expert at multi-tasking and dealing with massive workloads in a fast-paced setting

Candidates who advance to secondary interviews will likely be requested to finish primary pc testing that carefully replicates typical day-to-day duties a Buyer Assist Specialist would carry out

Technical Necessities:
Utilizing their residence arrange, candidates wishing to use ought to be capable to meet the next technical necessities:

Excessive velocity web connection delivered by way of Fibre, Cable or DSL

Pc that meets the next specs:
Home windows 10 (all updates utilized)

Minimal Intel i3

Minimal 4GB RAM

Minimal 512 MB disk house free

Pc linked to web by way of Ethernet cable (WIFI connections are NOT supported)

Antivirus software program (put in and updated)

Potential to put in Cisco Anyconnect VPN and Microsoft Groups

Candidates should full and fix a pdf screenshot of a velocity take a look at when making use of:

Go to:

Use password ‘on1call’ to carry out a velocity take a look at on our customized server

Take a screenshot of the outcomes display and reserve it as a pdf file

Connect the file of the screenshot to your utility

Highschool diploma (or equal) and minimal 1 12 months completion of submit secondary schooling

2+ years of customer support expertise with most of the people

Business expertise in a name centre or administration are an asset

Beginning wage $41,236.00/annum

10 paid private emergency go away days

3 weeks’ paid trip/12 months

In depth well being, dental and life insurance coverage advantages

Extremely engaged workforce and glorious office tradition

Numerous and inclusive setting

In depth 3 weeks of paid coaching

Constant teaching periods offering supportive setting

As a precondition to employment, all potential new staff will likely be required to offer passable employment references, efficiently full a prison background examine previous to or any time following rent. Request for lodging could also be made, based mostly on a medical want. The request for lodging should be made in the course of the preliminary utility course of.

Ontario One Name is an equal alternative employer. In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, lodging for job candidates with disabilities can be found on request.

We thank all candidates for his or her curiosity; nonetheless solely these candidates chosen for an interview will likely be contacted.

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