Customs Customer Service in Alajuela, Costa Rica

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 3050 locations across six continents. 

“We’re not in the shipping business; we’re in the information business” – Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• Over 18,000 trained professionals

• 350+ locations worldwide

• Fortune 500

• Globally unified systems

• Provide follow-up on the import process from start to finish.

• Be the main contact for the client during the import process.

• Review documents according to customs requirements.

• Verify and track the arrival of goods, Coordination of Transit Declarations, and entries into fiscal warehouses

• Coordinate with our port offices for MAG inspections of goods that require it.

• Manage payments to third parties.

• Coordinate messaging services.

• Coordinate preliminary revisions.

• Use Expeditors systems for data entry.

• Scanning images using Expeditors systems

• Manage billing details

• Review manifests, movements, and any other details in the Tica system

Knowledge

• Handling of goods in different import modalities: Includes definitive import, temporary import, and SEL. (air, ocean, truck)

• Documentary requirements: Necessary documentation according to the type of goods.

• Application of technical notes: Use of technical notes without issuing permits.

• Customs procedures: Knowledge of customs processes and regulations.

• Valuation and origin: Knowledge in the valuation of goods and determination of their origin.

• Certificates of origin: Application, interpretation, and validation of data in these certificates.

• Intermediate and advanced Excel: Skills in using Excel at an intermediate and advanced level.

• Definitive import regimes: Understanding of the different applicable regimes.

• Tica platform management: Handling of the Tica platform for customs procedures.

Resource

• Minimum of 2 years of experience in customer service for definitive import processes in all modalities

• Own a personal vehicle

Skill

• Teamwork

• Proactivity

• Analytical skills

• Sense of urgency and attention to detail

• Problem-solving skills

• Structured

• Critical thinking

• Effective communication

Qualifications 

• Bachelor’s degree in Customs Administration or International Trade

• English level B1

Expeditors offers excellent benefits

• Employee Stock Purchase Plan  

• Training and Personnel Development Program

All your information will be kept confidential.