Customs Specialist in Rotterdam, Netherlands

C.H. Robinson is seeking a Customs Specialist to join our Global Forwarding division in Rotterdam.

As a Customs Specialist, you will ensure accurate and timely submission of customs entries in line with C.H. Robinson’s procedures. Acting as a customer advocate, you’ll deliver exceptional service through expertise, accountability, and urgency. This role enhances regulatory knowledge, customer service skills, and supply chain understanding while ensuring compliance and operational excellence, driving professional growth within the organization.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

If this sounds like you – and we have captured your attention – apply today as we would like to hear more about you and your experiences!

RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Master customs brokerage SOPs and best practices.

• Verify import documentation for compliance with laws and regulations.

• Review, input, and transmit shipment data.

• Understand international shipping processes from purchase to delivery.

• Ensure regulatory compliance and accurate shipment documentation.

• Handle customer invoicing, vendor payments, and account receivables.

• Arrange cargo dispatch, confirm delivery, and finalize rates/charges.

• Resolve issues causing shipment delays.

• Prioritize tasks and make sound decisions under pressure.

Facilitate Relationships:

• Communicate clearly, professionally, and reliably with peers and customers.

• Act as the primary customs contact for assigned accounts, ensuring quick responses and issue resolution.

• Develop skills to transition from data entry to full customs account management.

• Foster positive team relationships.

• Work with support staff and departments to maintain data accuracy and compliance.

• Learn to utilize C.H. Robinson’s network of teams and leadership effectively.

QUALIFICATIONS

Required:

• High School Diploma and relevant Customs Brokerage license

• Minimum 2 years of Customs Brokerage experience

• Fluency in English and Dutch

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university in related field

• Excellent communication, prioritization, and multi-tasking skills

• Excellent customer service skills and follow up to be utilized with customers and the network

• Proven track record of dealing with customers and being client focused

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• Reputation for logical, methodical, and expedient approach to problem resolution

• Refined written and oral communication skills

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Values a diverse and inclusive work environment

WHAT WE OFFER?

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Possibility to develop your language skills in our multilingual offices

• Opportunities for professional growth with access to training platforms like Percipio and GoFluent

• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

• Flexible work arrangements to support a healthy work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .