Cycle Training and Bike Hangars Administrator

Guided by the Bikeability Delivery Lead, your role will be varied and sociable. You’ll be
empowering children across Bristol to benefit from cycling and helping people across Bristol
access secure bike storage.

As the Cycle Training and Bike Hangar’s Administrator, you’ll be the first point of contact for
bookings and queries (by phone and email), help the public with requests and bookings, liaise
with colleagues to administer Cycle Training activities; booking venues, freelancers and
volunteers as required.

In addition to office administration, you’ll also carry out general administration of the Bike
Hangar scheme in Bristol, which offers secure on-street cycle parking on a membership basis.
This will involve cycling to clients, issuing keys, and onboarding and offboarding clients.
Therefore, this role would suit someone who would also like to spend some time away from their
desk.

About you:

With excellent customer service skills, including a clear and friendly telephone manner, you’ll
be a confident communicator, able to work alongside people from all walks of life.

Previous administration or customer service experience is preferable, as well as a good
knowledge of Microsoft Office (Word, Excel, Outlook). Most importantly, you’ll be highly
organized, have a strong attention to detail, a positive attitude, and an enthusiasm for
continuous learning.

About Life Cycle

Life Cycle is a charity that works with people of all ages, abilities, and backgrounds at every
stage of their cycling journey, from learning to ride, to building a career in the cycle
industry.

You’ll be joining us at an exciting time of our journey; public interest in cycling is the
highest in a generation, and demand for our services is growing. Your efforts will directly
impact the environment and local communities.

Company Benefits:

• Pension scheme (5% of salary).
• 31 days holiday per annum (pro-rata).
• Company sick pay.
• Staff discounts on refurbished bikes.
• Cycle to work scheme and TechScheme.
• Free cycle training and an annual bike check-up.