Dallas Data and Evaluation Intern for Client Services

BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 29 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. The IRC in Dallas was founded in 1973. As the largest refugee resettlement agency in Dallas, the IRC in Dallas resettles an average of 1,000 refugees into Dallas annually and provides additional services and assistance to another 2,500 refugees and asylees.

SCOPE OF CLIENT VOICES WORK: The IRC Dallas launched the Client Voice Initiative this year and this intern would be helping create processes for this Pilot Program. This initiative will work to strengthen client voices in all aspects of our work and to increase accountability to clients through creating client engagement channels and measuring client satisfaction. The Client Voices Intern will support the Initiative and will work closely with the Client Voice Coordinator to enhance the IRC Dallas’s ability to measure and respond to client feedback. This position is an unpaid position and requires a minimum of 10 hours a week, with a preference of 15 hours per week, for at least three months.

RESPONSIBILITIES:
-Data Collection
-Develop MS Form Survey 
-Conduct Survey via phone or in- person 
-Records survey results
-Submits timesheets to HQ MEL Teams
-Co-facilitates data check-in and data review meetings
-Co- Develop action plan based on results and monitors progress
-Analyze & Present Survey Results     
-Prepare Survey results for batch upload
-Upload batch upload file to shared Box folder
-Analyze results in the Survey data dashboards (PBI)
-Co- Plan data review and action planning meeting
-Communicate key findings and recommendations
-Monitor Progress & Evaluate Outcomes
-Develop tracking tools based on survey results
-Co-Develop an Action Plan  
-Evaluate the outcomes of the actions taken based on results 
Minimum Qualifications:

Minimum Qualifications:

-Ability to work effectively in an environment that is multi-cultural and multilingual, experience using interpreters desired
-Highly effective communication skills, emotional intelligence, and situational awareness
-Highly adaptable and flexible self-starter with ability to work independently as well as collaborate with others, juggle multiple priorities, and meet deadlines in a demanding work environment
-Proficient in the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
-Fluency in English; written and spoken.
-Fluency in a primary client language is highly preferred (Spanish, Arabic, Farsi, Karen, Burmese, Kinyarwanda)
-Data analysis skills is highly preferred.
-Working Environment: Standard hybrid office working environment, our office being in Lower Greenville in Dallas

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are underrepresented in global power structures.

IRC, leading the way From Harm to Home.