Database Administrator, (P-2), TA, (364 days), Post # 126020, IG, PFP, Geneva, Switzerland

UNICEF works in among the world’s hardest locations, to succeed in the world’s most deprived youngsters. To save lots of their lives. To defend their rights. To assist them fulfil their potential.

Throughout 190 nations and territories, we work for each baby, in all places, on daily basis, to construct a greater world for everybody.

And we by no means hand over.

The Supporter Engagement Technique (SES) undertaking entails the migration of all nation places of work and sure nationwide committees to utilizing Salesforce know-how with the intention to perceive and connect with our donors to drive long-term fundraising development for youngsters.

For each baby, a Champion

A database administrator is required to supply assist on the administration, governance, and compliance of knowledge for the PFP’s personal operation in addition to offering fundraising markets with important steerage, recommendation, and assist on data-related issues. 

Working carefully with the broader SES group, Knowledge and Analytics group, and Particular person Giving’s digital hub group, the database administrator will report back to the Digital Supply supervisor underneath the Particular person Giving part of PFP.  

Techniques underneath the scope of operation for this function embody: 

• PFP’s World Giving Platform (GGP) 
• Cost Service Suppliers (e.g. Stripe) 
• Salesforce Gross sales and Advertising and marketing Cloud 
• PowerBI 

How will you make a distinction?

Abstract of key capabilities/accountabilities:

Key obligations embody: 

To contribute to growing UNICEF’s fundraising revenues and engagement, retention and long-term donor loyalty by serving to to design, perceive and analyze knowledge flows as nicely supporting a worldwide toolset by performing the next duties: 

• Function the SES system infrastructure by offering native administration and every day operation capabilities for the IG’s personal operations (GGP, Salesforce, PowerBI and many others) 
• Work with system specialists to assist the design and upkeep of knowledge fashions.
• Present GGP assist to markets on a prioritized foundation and help with wider SES assist points concerning knowledge and integration with different methods. 
• Monitor fundraising efficiency on a day-to-day foundation, on the lookout for alternatives to optimize / maximize outcomes (for instance figuring out campaigns which are peaking in recognition to alert groups for additional promotion).
• Be sure that methods observe the proper ideas and procedures of knowledge governance and compliance. 
• Regularly monitor Integrations between methods, guaranteeing knowledge accuracy and work with stakeholders on correcting points. 
• Assist within the continued repairs and growth of the worldwide UNICEF CRM (Salesforce); 
• Assist within the continued repairs and growth of UNICEF’s world giving platform and built-in methods (fee gateways, CRMs, and many others); 
• Be sure that the worldwide on-line donation course of is working easily by continuously testing new donation pages and procedures. 
• Working carefully with enterprise leads from the digital hub and different markets who will present the required necessities, create, and function detailed fundraising dashboards and reviews as crucial (both on an ad-hoc, weekly or month-to-month foundation. Work with technical groups to roll out Dashboards and reviews as CORE commonplace choices to all markets the place relevant. 
• Assist and practice fundraising market customers to interpret and construct their very own reviews. 
• Assist within the automated retention and lead administration journeys for world supporters. 
• Assist within the extraction and evaluation of fundraising datasets for initiatives such because the Wealthy knowledge Metrics (RDM). 

DELIVERABLES:

• Guarantee clean operation of IG’s personal methods (GGP, Salesforce HQ Occasion, Cost Techniques, PowerBI) and work with ICTD to resolve points.
• Assist within the growth and enhancement of above methods, together with dashboards and reviews.
• Keep and handle a prioritised assist ticket service for markets working the GGP.
• Onboard employees for operational use on the GGP.
• Present system administrator capabilities comparable to creating / deleting customers and offering right permissions on associated methods in accordance with established governance framework.
• Practice fundraising employees throughout the IG group, or from Fundraising markets on the usage of methods together with GGP, PowerBI and Salesforce.
• Assist Knowledge and Insights tasks and initiatives by helping with knowledge auditing, mapping and translation between methods.
• Create and keep acceptable system documentation.
• Guarantee operations carried out by GGP are in accordance with established insurance policies and procedures concerning knowledge privateness, PCI-DSS and supply steerage to markets the place required.

Estimated Period of the contract:

• 364 days

Reporting To:

• The Fundraising Supervisor IG primarily based in Geneva.

Working Place:

• Geneva, Switzerland is the official obligation station. (Versatile work preparations could also be utilized if there’s a want).

To Qualify as an advocate for each baby you should have…

Training:

• A primary-level College Diploma in one of many following fields: Info Expertise, Software program growth/design, Digital with a enterprise, or fundraising-related side – or one other related technical discipline is required.

Expertise:

• A minimal of two years of related skilled expertise is required.
• Robust expertise in CRM, CMS, and Reporting system operations for fundraising is required.
• Expertise generally knowledge administration processes (migration/integrations and many others.) is required.
• Expertise in Fundraising, particularly particular person giving processes together with transaction/earnings processing and digital fee processes is an asset.
• Expertise utilizing GGP, Salesforce, Cost Techniques, and PowerBI is an asset.
• UNICEF or UN expertise can be an asset.

Language necessities:

• Fluency in English is required. Information of one other official UN language or the native language of the obligation station is taken into account as an asset.

For each Youngster, you show…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin every thing we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

The UNICEF competencies required for this put up are…

• Demonstrates Self Consciousness and Moral Consciousness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to realize impactful outcomes (1)
• Manages ambiguity and complexity (1) are required.

Throughout the recruitment course of, we assess candidates following the competency framework. Familiarize your self with our competency framework and its completely different ranges: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, regardless of gender, nationality, non secular and ethnic backgrounds, together with individuals dwelling with disabilities, to use to grow to be part of the group.

We provide a wide range of benefits to our staff, together with paid parental depart, breastfeeding breaks, and affordable lodging for individuals with disabilities. UNICEF strongly encourages the usage of versatile working preparations.

UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and aims of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF additionally adheres to strict baby safeguarding ideas. All chosen candidates might be anticipated to stick to those requirements and ideas and can subsequently endure rigorous reference and background checks. Background checks will embody the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply extra info to conduct a background verify.

Remarks:

UNICEF PFP-Geneva is at the moment reviewing organizational adjustments; subsequently, the profitable candidates could also be requested to start duties remotely, and so they could later be requested to relocate and be assigned to the ultimate post-duty station/location in Berlin.

UNICEF appointments are topic to medical clearance.  Issuance of a visa by the host nation of the obligation station, which might be facilitated by UNICEF, is required for IP positions. Appointments can also be topic to inoculation (vaccination) necessities, together with in opposition to SARS-CoV-2 (Covid). Authorities workers which are thought of for employment with UNICEF are usually required to resign from their authorities earlier than taking over an project with UNICEF. UNICEF reserves the suitable to withdraw a suggestion of appointment, with out compensation, if a visa or medical clearance will not be obtained, or crucial inoculation necessities should not met, inside an affordable interval for any cause.

Solely shortlisted candidates might be contacted and advance to the following stage of the choice course of.