Organizational Context
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during, and after disasters, health emergencies, and other crises.
IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member NSs and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.
Its Secretary General leads IFRC and has its Headquarters in Geneva, Switzerland. The Headquarters is organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy, and Digitalization; and (iii) Management Policy, Strategy, and Corporate Services.
IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegations and country delegations throughout the world. The Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.
IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.
Within the Information Management team at the Europe Regional Office, the IM Project Delegate position has been opened to support the rollout of the Accelerating Information Management (AIM) project in the region. The main strategic objective of the AIM project is to accelerate Information Management to strengthen the humanitarian data ecosystem within and beyond the IFRC network, linking local action to global systems. It focusses on building IM capacity in the NSs through sustained workforce investment via Learning and Development resources and programmes and dedicated financial and technical support to selected NSs to improve on their IM processes.
Job Purpose
The IM Project Delegate will be part of the regional IM team based in Budapest, which currently consists of 4 staff: 3 senior IM officers and 1 IM coordinator. The role’s main focus will be on the implementation of the AIM project in the Europe Region. The role holder will work with NSs on the set-up and implementation of AIM related projects. This will include coordinating selection and project agreements with NSs, support NSs with the project-startup, roll out the IM Learning and Development component in the region, nurturing and expanding the regional IM network, and aligning the activities in the region with the global objectives. The position will play a key role in the setup of the project in the region.
Job Duties and Responsibilities
Project Management:
- Develop and maintain detailed project plans, outlining tasks, timelines, and resource requirements.
- Coordinate and collaborate with IM Geneva team, other regional, targeted CD/CCD office and NSs as pertinent on project management and implementation of AIM
- Monitor project progress, identifying and addressing potential risks or obstacles.
- Conduct regular meetings to update stakeholders on project status, milestones, and deliverables.
- Manage project budgets, tracking expenses and ensuring financial goals are met.
- Serve as the main point of contact for clients or stakeholders, addressing inquiries and providing updates.
- Implement project management best practices and methodologies to optimize efficiency.
- Foster effective communication and teamwork among project team members.
- Evaluate project outcomes against predetermined goals and make recommendations for improvements.
- Identify and implement process improvements to enhance project delivery.
- Ensure adherence to project specifications, regulations, and quality standards.
- Prepare and present comprehensive project reports to leadership and stakeholders.
Coordination:
- Collaborate with internal and external stakeholders to establish project-implementation agreements.
- Participate in coordination meetings and working groups to share data-related updates, insights, and recommendations, fostering collaboration and alignment of efforts.
- Provide technical guidance and support to colleagues, partners, and volunteers regarding data-related matters, promoting a culture of data-driven decision-making and effective coordination.
Capacity Building:
- Coordinate with the global AIM project members the development and promoting of training programs and workshops related to the IFRC IM Competency Framework. (e.g. data collection, management, and analysis techniques), enhancing the data-related skills and knowledge of staff, volunteers, and partners.
- Provide mentoring and coaching to colleagues and team members to strengthen their capacity in data-related areas, supporting their professional growth and development.
- Conduct assessments and gap analyses to identify capacity-building needs in data-related aspects, designing and implementing targeted interventions to address those gaps and improve overall data literacy and competency.
Community Building:
- Cultivate and nurture the Europe Region Information Network (ERIN) to be a positive and inclusive community environment.
- Engage with community members through various channels, fostering open communication.
- Plan and organize events, both online and offline, to strengthen community bonds.
- Respond promptly to community inquiries, feedback, and concerns.
- Collaborate with cross-functional teams to align community initiatives with organizational goals.
- Identify and amplify positive community stories and achievements.
- Monitor community trends and sentiment to proactively address issues or opportunities.
- Develop and implement strategies to grow and diversify the community.
- Facilitate discussions, forums, or webinars to encourage knowledge-sharing and networking.
- Act as a liaison between the community and the organization, conveying community feedback and needs.
Education
Required:
- Relevant university degree / higher education or demonstrated equivalent humanitarian related experience
Preferred:
- Recognised technical training in data collection, management and visualisation, analysis, needs assessments or a related field
- Technical training in Disaster Preparedness, Disaster Risk Management, Disaster Management, or relevant areas of expertise.
- IFRC training in Mobile Data Collection, Survey Design & Humanitarian Information Analysis
- Certification in Project Management
Experience
Required:
- Minimum 3-5 years of proven experience in program implementation, preferably in an international organization
- Experience in learning and development, preferably in IM
- Experience in project development with multiple partners
- Experience building an online peer-to-peer network
Preferred:
- Experience in providing IM support in a disaster response and recovery emergency operation
- Experience in facilitating trainings
- Experience with Customer Relationship Management (CRM) systems
- At least 2 years of experience of working for the Red Cross/Red Crescent
Knowledge, Skills and Languages
Required:
- Full understanding of the IFRC RCRC IM network and how to engage and coordinate with SIMS remote activations.
- High level of familiarity with IFRC IM standards, tools and processes.
- Knowledge of analysis of qualitative and quantitative data, statistical competencies.
- Strong analytical skills and ability to handle complex issues and data.
- Knowledge of data visualization and GIS tools, such as PowerBI and QGIS.
- Knowledge of data collection tools, such as KoBo
- Skills in installation, troubleshooting and support for IM systems.
- Cultural sensitivity and ability to work in a cross-cultural and cross-functional environment as well as to communicate in such environment.
- Fluent spoken and written English
Preferred:
- Knowledge of Cash and Vouchers Assistance (CVA)
- Demonstrated ability in manipulating large data sets and in using data analysis tools and languages such as FME, Python, R, STATA, SPSS.
- Skills in developing and training staff.
- Good command of Russian language
- Good command of another IFRC official language (French, Spanish, or Arabic)
Competencies, Values and Comments
- Values: Respect for diversity; Integrity; Professionalism; Accountability
- Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust