Delivery Manager – Support

We help peace and prosperity by constructing connections, understanding and belief between individuals within the UK and international locations worldwide.

We work immediately with people to assist them achieve the abilities, confidence and connections to rework their lives and form a greater world in partnership with the UK. We help them to construct networks and discover inventive concepts, to be taught English, to get a high-quality training and to achieve internationally recognised {qualifications}.

Working with individuals in over 200 international locations and territories, we’re on the bottom in additional than 100 international locations. In 202122 we reached 650 million individuals.

Job Title : Supply Supervisor Help

Function of job:

To supply technical expertise for answer service lifecycle in areas of technical evaluation, improvement, testing, IT operations and second line help delivering to allotted change requests or as a part of help primarily within the Microsoft Expertise areas protecting:

• N-tier utility structure design, improvement and integration utilizing Asp.Web Core, Entity Framework Core, ReactJS, .NET C#, Internet-API, WC, Internet Service, JQuery, Angular JS, MVC5, AJAX, ASP, CSS, (D)HTML5 and Scripting applied sciences e.g. VBA VBScript; JavaScript; use with MSOffice.
• Service Oriented Structure
• Relational Database shopper and server applied sciences -. SQL Server programming and administration
• Expertise with net primarily based merchandise that tailor to particular person personas.
• Expertise on BitBucket, Teamcity, ReSharper, Octopus, Git

Function context

Enterprise Software Improvement Workforce provide help, session and steering to the International Operation, Service Administration and Regional Groups.

Essential alternatives/challenges for this position

Programming and Software program Improvement Degree 4 Designs, codes, checks, corrects and paperwork massive and/or complicated packages and program modifications from equipped specs utilizing agreed requirements and instruments, to attain a effectively engineered end result. Takes half in evaluations of personal work and leads evaluations of colleagues’ work.

Software Help – Degree 4 Maintains utility help processes, and checks that each one requests for help are handled in keeping with agreed procedures. Makes use of utility administration software program and instruments to analyze points, accumulate efficiency statistics and create studies.

Software Testing Degree 4 Defines and creates check circumstances from evaluation of each purposeful and non-functional specs (corresponding to reliability, effectivity, usability, maintainability and portability). Produces check scripts, supplies and regression check packs to check new and amended software program or companies. Specifies necessities for setting, knowledge, assets and instruments. Interprets, executes and paperwork complicated check scripts utilizing agreed strategies and requirements. Data and analyses actions and outcomes, and maintains a defect register. Opinions check outcomes and modify checks if essential. Supplies studies on progress, anomalies, dangers and points. Produces studies on system high quality and metrics on check circumstances. Executes purposeful checks and authors important revisions to check supplies as essential by way of the dry run and official check phases. Maintains defect studies and updates studies following regression testing. Defines AND RUNS check circumstances and creates integration and system check scripts and configuration check questionnaires from purposeful requirement paperwork. Contributes to check planning, scheduling, and managing check assets; leads formal check execution phases on bigger initiatives. Understands the purposeful design of software program merchandise / suites being examined and their underlying applied sciences to facilitate authoring testware, diagnosing system points, and making certain that checks precisely tackle required enterprise performance. Clarifies ambiguous areas with technical groups. Manufacturing, evaluate, replace and upkeep of a wide range of technical documentation together with however not restricted to; necessities specification, technical specification, purposeful specification. Runs check scripts to make sure programs adjust to purposeful specs and merchandise are launched with out defects.

Enterprise Evaluation Degree 3 Investigates operational necessities, issues, and alternatives, looking for efficient enterprise options by way of enhancements in automated and non-automated elements of latest or modified processes. Assists within the evaluation of stakeholder targets, and the underlying points arising from investigations into enterprise necessities and issues, and identifies choices for consideration. Identifies potential advantages, and accessible choices for consideration. Works with shoppers/customers in defining acceptance checks.

Drawback administration Degree 4 Displays actions to analyze and resolve incidents and issues in programs and companies. Assists with the implementation of agreed cures and preventative measures.

Technical Specialism

Maintains an consciousness of present developments within the technical specialism. Identifies alternatives to use the technical specialism inside using organisation and carefully related organisations, corresponding to clients, suppliers and companions, and advises these accountable.

Data Safety

• Be sure that their workforce are conscious of the knowledge safety insurance policies and adjust to them
• Ensures that the staff complies to ISO 27001 and IGA associated necessities
• Ship account opening requests successfully
• Disable accounts instantly for leavers and Absconders /on lengthy leaves
• Doc and monitor / evaluate entry ranges of his/her staff
• Present safety consciousness and training to staff
• Handle Data to make sure compliance to Freedom of knowledge act.
• Guarantee incidents of their respective features are closed inside SLAs

{Qualifications}

Any commencement diploma

Function particular data and expertise

Confirmed Expertise of doing High quality Evaluation and Software program Testing in a multilingual world setting, protecting under Expertise Specialisms and eventualities:

• N-tier utility structure design, improvement and integration Asp.Web Core, Entity Framework Core, ReactJS, .NET C#, Internet-API, WC, Internet Service, JQuery, Angular JS, MVC5, AJAX, ASP, CSS, (D)HTML5 and Scripting applied sciences e.g. VBA VBScript; JavaScript; use with MSOffice
• Relational Database shopper and server applied sciences e.g. SQL Server, SQL Reporting, PL/T SQL, SQL scripting, DTS/ SSIS, MSAccess
• Service Oriented Structure : Integration, designing and constructing purposes for SOA e.g. utilizing SOAP, Internet companies, XML knowledge change and XML applied sciences like DTDs, Schemas, XSLT)
• Expertise on BitBucket, Teamcity, ReSharper, Octopus, Git.

Additional Data

Pay Band 6

Contract Kind FTC (Until 31 March 25)

Division/Nation- GSS English & Exams (IELTS Operations)

Closing Date (Time) 19 December 2023 (IST -23:59)

A related and trusted UK in a extra related and trusted world.

Equality , Range, and Inclusion(EDI) Assertion

The British Council is dedicated to insurance policies and practices of equality, variety and inclusion throughout the whole lot we do. We help all workers to verify their behaviour is in keeping with this dedication. We wish to tackle underneath illustration and encourage candidates from under-represented teams, particularly, however not completely, on grounds of ethnicity and incapacity. All disabled candidates who meet the important standards are assured an interview and we have now Incapacity Assured Employer Standing. We welcome discussions about particular necessities or changes to allow participation and engagement in our work and actions.

The British Council iscommitted to safeguarding youngsters, younger individuals and adults who we work with.

We imagine that each one youngsters and adults all over the place on the planet should reside in protected environments and have the suitable to be shielded from all types of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Conference on the Rights of the Youngster) 1989.

Appointment to positions the place there may be direct involvement with susceptible teams might be depending on thorough checks being accomplished; these will embrace qualification checks, reference checks, id & felony document checks in step with authorized necessities and with the British Councils Safeguarding insurance policies for Adults and Kids.

When you’ve got any issues along with your utility please e-mail askhr@britishcouncil.org

Please observe: Functions to this position can solely be thought-about when made by way of the Apply part of our careers web site. Our ASK HR e-mail is barely for use in case of a technical difficulty encountered when making use of by way of the careers web site. Emails with supporting statements and CV/Resumes despatched to this e-mail tackle won’t be reviewed and might be deleted.