University of Glasgow
To lead a team responsible for the provision of a comprehensive administrative support for the School’s Undergraduate (UG) Recruitment, Admissions and Learning and Teaching. To be responsible for delivering and promoting continuous improvements to service delivery, processes and practices in order to create a flexible, effective, and responsive workforce and service.
Working closely with the Director of Dental Education to manage all Learning and Teaching related activity in the Dental School
Main Duties and Responsibilities
1. To create, develop and manage the undergraduate Admissions and Learning and Teaching Professional Services team to ensure a high-performing, effective, flexible, and responsive administration service is delivered.
2. To proactively review and ensure there are effective systems and processes in place to provide up-to-date and accurate documentation, information, support, advice and guidance to prospective and current students (e.g., BDS admissions, course development, student systems etc.).
3. Responsible for the management of student data in MyCampus; making sure all information is maintained and accurately recorded in accordance with
– relevant policies and procedures and GDPR. Managerial responsibility for the
submission of data to support University timetabling of all teaching programmes
4. Management of devolved BDS student recruitment and conversion activities, actively working in partnership with University of Glasgow External Relations, Predental Programme and International partner dental schools. Oversee the offer making process to deliver on intake targets ensuring a high-quality applicant experience under-pinned by accurate and efficient decision-making,
5. Delivery of transparent, fair and effective admissions policies and procedures compliant with the QAA Quality Code, the General Dental Council, the University Strategy and with reference to the guidelines from Universities and Colleges Admissions Service (UCAS) and the Supporting Professionalism in Admissions good practice guidance on Admissions policies.
6. Work in partnership with the University of Glasgow Disability Service, as Dental School Disability Coordinator. Act as the central point of contact within the School for individual students with disabilities. To proactively address and promote the needs of these students within the School. Ensure that relevant communication from the Disability Service is disseminated to appropriate staff members and actioned, where required.
7. To represent the Dental School effectively through participation in and support of a wide variety of activities, committees, and groups. To ensure compliance with relevant governance processes and policies
– To provide specialist advice and guidance to staff and students on a range of issues across the full student lifecycle/degree programme.
8. Working closely with the Dental School Manager to maintain, monitor and continuously improve internal Quality Assurance & Evaluation (QA & E) procedures. Providing specialist advice on all areas of the QA&E processes to academic staff and managing communications with External Examiners and practitioners as required.
9. Work in partnership with academic and other Professional Services colleagues within the School and College to standardise, modernise, streamline, and improve processes.
10. Engage in reasonable professional development activities as appropriate.
11. Undertake any other reasonable duties as required by the team.
Knowledge, Qualifications, Skills and Experience
A1 Scottish Credit Qualification Framework 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent
A2 Significant knowledge of people/HR management policies and frameworks
A3 Extensive knowledge of developing, implementing and improving administrative systems
B1 Knowledge of university/HE structures, policy and operating frameworks
B2 Knowledge of HE admissions including policies and procedure and the ability to demonstrate a clear understanding of the wider HE environment with regard to admissions
B3 Knowledge of QA practices and processes within university/HE environments
B4 Knowledge and understanding of university systems, such as MyCampus and Moodle
C1 Excellent people leadership and performance management skills
C2 Excellent planning and organisational skills; able to multi-task, work under pressure and manage tight deadlines
C3 Excellent oral and written communication skills
C4 Highly developed and proven interpersonal skills with a wide range of stakeholders
C5 Ability to work proactively and independently, setting own priorities and targets, and using initiative to solve problems
C6 Tact, confidentiality, diplomacy and discretion
C7 Excellent analytical skills with the ability to manage big data sets and to provide basic statistical information and analysis in a clear and concise manner
C8 High level of accuracy and attention to detail
D1 Process improvement skills
D2 Change management skills
D3 Project management skills
E1 Experience of the recruitment and selection of staff or students E2 Significant experience of supervising, managing and developing staff
E3 Significant experience of working in a highly administrative and process driven environment
E4 Experience of delivering efficient and high-quality service to customers and colleagues
E5 Ability to demonstrate prior experience of providing high quality advice and guidance to others on governance, compliance and service delivery matters
F1 Experience of undergraduate and/or postgraduate admissions
F3 Experience of delivering presentations to large and small groups
F4 Experience of changing processes and implementing improvements in systems and procedures
Terms and Conditions
Salary will be Grade 7, £38,474 – £43,155 per annum.
This post is full time and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
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