Deputy Director (Customer Service and Service Management), MSD IT Services

University of Oxford

The Medical Sciences Division (MSD) within the College of Oxford is a stimulating work surroundings, which enjoys a global repute as a world-class centre of excellence. Our analysis performs a key position in tackling many international challenges, from tackling most cancers to quickly growing a vaccine in a pandemic, and we prepare many who will go on to be world-leading clinicians.

We’ve got an thrilling alternative to hitch the Division’s IT Companies 23-strong workforce as one in all its senior managers.

MSD IT Companies is a key division that ensures that Medical Sciences Division has sturdy, dependable and high-performing IT amenities it requires to assist the distinctive wants of these engaged in its world-leading instructing, studying, analysis and administration. We worth and recognise our personal and the contribution of others, creating a terrific tradition to work in and a spot the place all of us really feel we belong.

As an employer, we genuinely care about our staff’ wellbeing and that is mirrored within the vary of advantages that we provide together with:

•         A wonderful contributory pension scheme

•         38 days annual go away

•         A complete vary of childcare companies

•         EAP (Worker Help Programme)

•         Household go away schemes

•         Cycle mortgage and tax-efficient buy schemes

•         Discounted bus journey and Season Ticket journey loans

The College additionally runs a lot of social teams and sports activities golf equipment for these searching for greater than only a great spot to work.

About you

In MSD, you’ll lead the supply of IT Buyer Service, maximising buyer satisfaction and embracing steady enchancment with a eager eye on digital transformation.  You’ll be in general cost of Service Administration in MSD IT Companies, working alongside the Deputy Director for Methods and Networks, and the Director, to make sure that MSD IT Companies maintains the very best potential requirements of Service Administration and alignment with the enterprise capabilities of analysis and instructing within the MSD, in addition to its skilled companies and administration.

In case you are of graduate calibre and have a demonstrable report of success in Buyer Service, IT Service Administration, and managing groups and their leaders, then this could possibly be the position for you.

You should have a constructive, can-do angle and strategy and be used to discovering inventive options to issues reasonably than figuring out why issues can’t be completed. Key to this position will probably be managing the relationships between MSD IT Companies and the numerous different departmental IT workers within the departments of MSD (our associates). Additionally, you will be the accountable individual for Service Degree Agreements, Key Efficiency Indicators, Work Directions and Normal Working Procedures; the latter two in collaboration with our Governance officer and the Governance, Threat and Compliance hub in Divisional Workplace.

You’ll be anticipated to be a senior authority on IT within the wider context of Oxford College so it’s important that you’ve the flexibility to develop and keep wonderful working relationships with key members of central IT Companies and different senior IT suppliers inside and past the Medical Sciences Division. 

The is a everlasting full-time submit.  We’ll think about affordable requests to work flexibly and/or part-time at a minimal of 80% FTE. 

Purposes for this emptiness are to be made on-line. You’ll be required to add a CV, a supporting assertion explaining the way you meet the choice standards and get in touch with particulars of two referees as a part of your on-line software.

The cut-off date for functions is 12.00 midday on Monday 9 October 2023.

Interviews are anticipated to be held on Thursday 26 October 2023.

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