University Hospital Southampton
Detailed job description and main responsibilities
Deal with concerns / complaints escalated from the PSC Administrators as appropriate, further escalating where necessary to the appropriate Team Leader for action.
Participate in the induction of new Patient Service Centre Administrators across the Trust, sharing knowledge and expertise of the administrative processes and functions and the role of the centre.
Ensure that staff adhere to the agreed operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
You will be a highly organised individual with good communication skills, someone who can learn and assimilate information quickly. You will need to demonstrate the ability to prioritise and work to deadlines.
We’re also looking for you to demonstrate:
• Experience of providing high levels of customer service in a healthcare environment
• Administrative and organisational experience
• An ability to get on with people, share knowledge and best practice
Interviews will be held on Thursday, 15th June 2023
Should you have any queries, please use the contact details below to get in touch.
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