Deskside Support Specialist

Job title:

Deskside Support Specialist

Company

NewFound Recruiting

Job description

Looking for your next opportunity? Our Client is currently looking for a Deskside Support Specialist to join their team in Toronto! If you are looking for a new challenge, professional growth and fulfill the following qualifications, this is a role for you!RESPONSBILTIES:

• Install, configure, and maintain computer software and hardware, including operating systems, productivity software, and peripherals.
• Document and track support requests and resolutions using ticketing tool
• Support enterprise mobile devices including cell phones and tablets.
• The position requires frequent daily contact with employees at all levels of the organization.
• Ensure that the Support Centre is monitored at all times and that requests are assessed and resolved based on urgency, impact and nature of the problem.
• Manage customer expectations by communication with employees – before, during and after each support call. Monitoring and follow-up on all assigned calls.
• Providing remote computer support as well as installations for end users as requested.
• Provide end-user training and support on software applications and system usage.
• Maintain inventory of all hardware and software assets and perform routine equipment audits.
• Responsible for the purchasing, tracking, receiving and vendor communication for all IT hardware equipment using our Ticketing and Purchase Order systems.
• Maintain, assign, track, and ensure loaner equipment is up to date. Clean returned equipment and install new software as required.

QUALIFICATIONS:

• Knowledge of Microsoft Windows 10/MAC OS operations systems, Microsoft Office 365 (all products), OneDrive, SharePoint, and Microsoft Teams.
• Strong knowledge of mobile devices, iOS and Android OS and a sound

knowledge of Microsoft Intune.

• College diploma or University degree in IT related Studies.
• 3+ years’ experience in support, installation and repair of computers along with experience in software installation, configuration and support, preferably in a corporate environment.
• Asset management / E-Waste, Onboarding / Training, User Education /

Documentation / Procurement, Vendor Co-ordination

• Basic knowledge of networking and cloud principles.
• Excellent troubleshooting abilities with the ability to quickly learn new concepts, products and technologies.

NewFound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions.At NewFound, we believe that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age, race, color, national origin, sex, gender, sexual orientation, religion, physical or mental disability, or any other category protected by law. All employment at NewFound is based on personal merit, qualifications, experience, ability, and job performance. NewFound welcomes and encourages applications from people with disabilities, and we will provide reasonable accommodations, accessible formats, and communication support upon request to persons with disabilities during the recruitment and selection process. If you require accommodation, please contact: Human Resources at

Expected salary

Location

Toronto, ON

Job date

Sun, 07 Jul 2024 05:04:50 GMT

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