Desktop Engineer

Job title:

Desktop Engineer

Company

Teleperformance

Job description

OverviewA Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. With 380,000+ employees worldwide, Teleperformance serves customers from 170+ countries in 265+ dialects! We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.QualificationsQualifications

• A Bachelor of Science degree in a computer-related field (Preferred)
• Equivalent computer certifications accompanied by related work experience
• Or be a computer course student, graduate, or have computer-related work experience
• Work experience in contact centre environment would be an asset
• Excellent verbal and written communication skills

A Desktop Engineer must be a computer course student, graduate, or have computer-related work experience. A Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience.Teleperformance welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.ResponsibilitiesResponsibilities:

• Assisting with the support of all aspects of LAN-based networking
• Assisting with the installation and maintenance of all computer hardware and software
• Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
• Cabling new and existing locations for new network, phone or other equipment
• Repairing or upgrading computer systems as needed
• Providing Tier 1 level support on hardware and software technical issues
• Any other duties that the Director of Desktop Support, Desktop Manager, Lead Desktop Engineer or Regional Lead Desktop Engineer may find necessary

Expected salary

Location

Ontario

Job date

Wed, 10 Jul 2024 02:06:40 GMT

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