Developer Educator in Remote – Ontario, Canada

See yourself at Twilio

Join the team as Twilio’s next Developer Educator!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

In this role, you’ll create documentation that helps developers build with Twilio products. As a Developer Educator, the documentation you’ll create is part of a larger story that tells customers what and how they can build with Twilio. Developers are at the heart of everything we do at Twilio and as a Developer Educator, you’ll use written content to teach developers how to build amazing things. Your primary responsibility will be to create highly technical documentation that is clear, correct, comprehensive, and easy to use. You’ll work collaboratively with other Developer Educators to create, maintain, and improve our vast product documentation. Because you’ll be writing for developers, you’ll need to have high technical proficiency and be able to test and document APIs, write sample code, and deeply understand the products you’re documenting. As a Developer Educator, you’ll work closely with peers across the organization and will independently seek out information and take the initiative to form close relationships with stakeholders.

Responsibilities

In this role, you’ll:

• Work collaboratively with other Developer Educators to research, plan, and create developer documentation for feature releases using our docs-as-code (https://www.twilio.com/en-us/blog/new-era-for-twilio-documentation) platform.

• Write highly technical developer documentation like tutorials and quickstarts that contain sample code.

• Compassionately review content plans and draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team.

• Contribute to conversations with the docs platform team to ensure the best experience for our customers and internal stakeholders.

• Collaborate with other Developer Educators to execute docs improvement projects such as SEO updates, Information Architecture restructuring, implementing customer feedback, etc.

• Be an active participant in the team’s Agile processes, including sprint planning, retros, and regular syncs.

• Learn about Twilio’s products, and become an advocate for our developers.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have:

• Experience planning, researching, writing, and maintaining product documentation.

• Experience documenting APIs and using tools like Postman.

• Experience working with a docs-as-code platform and workflow.

• Excellent skills in grammar, editing, and experience with minimalist documentation design.

• Familiarity with one or more coding languages.

• Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation.

• Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team..

• You are:

• Highly organized and have some experience prioritizing issues and projects.

• Able to succeed in a remote, globally-distributed work environment.

• Comfortable working in a highly collaborative environment.

• Curious about new products and technologies and excited about sharing what you learn with our customers.

Desired:

• Experience with some of the following:

• Using a data-driven approach to prioritize and perform your work.

• Working in a remote, async environment with teammates across countries and time zones.

• Using command-line Git.

• A professional background in either development with a strong writing focus or writing with a strong development focus.

• Experience with workflows and tooling used by engineering, operations, and product teams

Location

This role will be remote and based in either Ireland, the United Kingdom, or the Ontario, British Columbia, and Alberta provinces of Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.