Development Officer

Position description

Founded in 2005, RefugePoint partners with refugees to access life-changing solutions and transform how the world supports them. For those who can safely remain in the country to which they have fled, we help them reach stability and work towards self-reliance so they can meet their own needs. Unfortunately, many refugees can’t go home and can’t safely stay in the country to which they have fled. We help these people relocate to a safe, new country, through resettlement or other pathways so that they can begin to rebuild their lives. RefugePoint helps refugees access these solutions using three tactics: direct services, field building, and systems change. Through this three-pronged approach we provide direct services to thousands of refugees each year, strengthen the capacity of other organizations to better serve refugees, and influence global policy and practice to transform refugee response systems.

Lasting solutions work. Directly, we’ve referred over 160,000 refugees for resettlement or other pathways to a safe, third country. We’ve also equipped thousands of refugees with the tools to support themselves and their families in the country to which they’ve fled. Through innovation, collaboration, and influence, we’ve helped lead the sector in expanding long-lasting, refugee-centered solutions, and instigated major sea changes in global practice.

You will be joining a growing organization (115+ staff globally) that is spearheading new initiatives that are changing the face of humanitarian response, and we would be excited to have you as part of our team!

OUR VALUES

RefugePoint has core, cross-cutting principles and values that define our work:

• Refugee-Centered: We create space for and elevate refugee voices and leadership within the organization to guide our work.
• Anti-Racist & Anti-Colonial: Recognizing that racism, colonialism, and global white supremacy culture have caused many of the inequities driving the world’s refugee situations, we seek to integrate and center anti-racist and anti-colonialist principles in all that we do.
• Equity-Focused: We deliver services, build capacity, and influence policies and systems to strengthen equity in the humanitarian sector.
• Trauma-Informed: We integrate a trauma-informed approach and offer mental health and psycho-social support services to clients and staff.
• Evidence-Informed Practice: We use an evidence-informed approach to practice, i.e., the integration of research evidence alongside practitioner expertise and the people experiencing the practice.
• Collaborative: The urgency of need and the magnitude of the problem requires shared responsibility and shared action. We seek opportunities to engage in networks and partnerships.

POSITION OVERVIEW/WHAT YOU’LL DO

Reporting to the Chief Development Officer, the Development Officer provides critical financial and administrative support to the Development team—maintaining systems related to donor acknowledgement, financial reconciliation, and database management. This includes managing RefugePoint’s donor CRM database (Salesforce), collaborating with the finance team on annual audits and donation documentation to ensure accurate financial reporting, and providing general support to the development team (as time allows). The Development Officer will work closely and effectively with the Development team and Finance staff to ensure the acknowledgment and processing of donations in accordance with established procedures, and is responsible for generating reports, employing data analytics, and managing technology and tools to better support donor engagement and systems.

While this position requires at least three years of experience working with Salesforce (or a comparable donor database), the role is also designed to be a great learning experience to gain insight into other aspects of a development department, including annual giving, major gifts, and events. The Development Officer will get to work with all team members on various projects.

Data Management

• Maintain Salesforce/CRM system (donor and contact database), including data entry, report generation, data analysis, system updates, campaign progress, documenting protocols and processes, and training others as necessary.
• Oversee database architecture, ensuring that fields are used consistently across the organization and those standard procedures are fully documented and understood.
• Maintain overall data integrity by eliminating duplication, identifying and correcting errors/problems, and developing strategies and institutionalizing best practices for creating, editing, and deleting records.
• Enter and maintain donor records, marketing lists, grant and contract details, and all relevant data into the Salesforce database.
• Create reports, including donor reports, fundraising reports, Annual Report lists, and other ad-hoc reports as needed.
• Support Development and Executive team members with timely entering of donor information into Salesforce.

Donor Stewardship and Donation Processing

• Process all donations from multiple platforms, including sending formal acknowledgments and receipts.
• Maintain an electronic filing system for all donation records to provide accessibility, consistency, and transparency with regard to all donation processes.
• Collaborate with the Finance team for monthly and annual reconciliation of donation records.
• Provide comprehensive documentation for all donations to the Finance team and ensure compliance and accuracy in financial reporting.

General Development Support and Project Management

• Assist with managing and generating contact lists for newsletters, appeals, or other mailings, including annual appeals.
• Support the planning and logistics of donor events and trips, including our 20th Anniversary gala in October 2025.
• Support the Development team with special projects, administrative tasks, meeting scheduling with funders, and other team management tasks as needed.

WHO YOU ARE/QUALIFICATIONS

• You are inspired by RefugePoint’s mission and values. You are energized to join an organization that partners with refugees to access life-changing solutions and transforms how the world supports them**.** You thrive on a team that is refugee-centered, anti-racist, and anti-colonial, equity-focused, trauma-informed, evidence-informed, and collaborative. Previous work in the refugee field is not required.
• You have demonstrated experience in a similar development role. You bring at least three years of work experience in development and with Salesforce (preferred – or similar CRM), including data management, gift processing, and report generation. This is the most important part of this role, and is a required prerequisite.
• You are detail and task-oriented with the ability to meet strict deadlines. This position is very important to ensure that all donor information is processed accurately and quickly.
• You are a quick learner and have the ability to find and propose solutions to challenges.
• You are action-oriented and a resourceful project and task manager. You thrive in a lean nonprofit setting with the ability to stay focused and nimble in the face of growth and change. You possess a “get it done” attitude and maintain a high degree of flexibility and creativity in a dynamic environment.
• You have a high degree of comfort with technology.

LOCATION, SCHEDULE, AND COMPENSATION

This is a remote position, with the option to come into the office if living in the Boston metro area.For staff who are not in the Boston area, there is an expectation of occasional travel to the Boston office.

At RefugePoint, we strive to reward our employees equitably and transparently. This means that we pay our employees based on a clear and consistent methodology and without regard to identity or personal relationships. The pay for this position is $39.68 per hour.

As a part-time employee at 30 hours per week, benefits include 24 days of PTO (combined sick and vacation) in addition to 13 major holidays, pre-tax flexible spending accounts, comprehensive health and dental benefits with a significant portion of the premiums paid by the organization, short-term and long-term disability and life insurance, and 401k plan with match up to 6% after 1 year of service.

Application instructions

Please be sure to indicate you saw this position on globalvacancies.org