Dietetic Assistant – Call Center

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

UNC HEALTH – NFS CALL CENTER AGENT JOB DESCRIPTION (Dietetic Assistant) 

Summary: The Call Center Representative position includes daily operational responsibilities for providing a high level of customer service by processing patient’s meal requests in compliance with the physicians’ diet orders, nutrition needs as assessed by the registered dietitian-nutritionists, food allergies and department’s room service program. 

The incumbent is required to have effective telephone skills, strong knowledge of clinical diets and allergens, ability to learn 60+ modified diets, enteral tube feeding products and oral nutrition supplements. The position requires high organizational skills, ability to multitask, prioritize daily tasks, attention to the detail to process patients’ orders accurately and efficiently. 

The position also requires the ability to learn information systems including COMPUTRITION, ROOM SERVICE CONNECT and EPIC. 

Major Responsibilities: 

• Process food orders and tray tickets for patients on regular and modified diets based on physician diet orders, registered dietitian nutritionist assessments and established guidelines.
• Assists patients, families, and/or staff with room service meal selections via telephone during call center hours.
• Informs patients of noncompliant items and offers alternative suggestions based on strong knowledge of modified diets and nutrient content of foods
• Coordinates patients’ meal services based on room service designation and entered menus for patients who needs assistance with ordering their meals.
• Initiates and enters non-select menus for patients who are not able to order meals themselves with predetermine service times. • Problem solves by tracking those meal trays that have not been assembled and delivered. • Generates tube feeding, nourishment orders and food selections based on EPIC reports
• Process diet changes, Tube Feed rate change, allergens, and glucose update report from EPIC
• Update patient notes into COMPUTRITION daily in a timely manner
• Communicates daily with related departments to provide food service and clinical nutrition services.
• Receives and relays information to nutrition staff, culinary service and nursing staff, and other Units and departments as necessary.
• Process and redirects nursing request on nutritional bulk stock items.
• Receives computer output, telephone calls and pneumatic tube communications to make decision for appropriate and timely action and follow through.

Education Requirements:

• Preferred associate degree in hospitality management, Business, Hospital Administration.
• Preferred High School Diploma or Equivalent

Required Skills, Knowledge, and Abilities

• Excellent oral and written communication skills.
• Ability to self-direct to accomplish the coordination and decision-making responsibilities of the position.
• Excellent customer services skills required including the ability to work with families under stress

Licensure/Certification Requirements: ● No licensure or certification required. 

Professional Experience Requirements:

• One (1) year of experience with food service or customer service experience OR hospital clinical dietetics ● If Bachelor’s degree, no experience is required. ● If Associate’s degree, six (6) months of experience with food service or customer service experience OR hospital clinical dietetics

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NFS Patient Services

Work Type: Part Time

Standard Hours Per Week: 20.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

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