Digital Experience and Product Officer

IRC - International Rescue Committee

Requisition ID: req51975

Job Title: Digital Experience and Product Officer

Sector: Communications

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 67,000.00 – 80,000.00 Annually

Location: New York, NY HQ USA

Work Arrangement: Fully Remote

Job Description

Job Overview:  
Program Officer, Digital Products will report to CORE’s Deputy Director, supervise the Digital Product team, and collaborate with other CORE team members to align messaging across platforms and develop strategies to enhance the CORE website (, Settle In website, and Settle In mobile app, with specific consideration for user-centered design and literacy (language/digital) needs of refugees and other newcomers. This position will manage day-to-day operations of CORE’s digital products and support the overall strategy and development of CORE’s digital products.

The role will be highly collaborative with CORE and IRC teams, funding partners, and other stakeholders. This role will develop and implement product strategies that support content teams in developing, publishing, and managing content.


Major Responsibilities: 
Product Strategy and Vision

Research and Innovation

People and Product Management

  • Manage and support a team of one to two Digital Product Managers to achieve product objectives, including overseeing uploading of digital content across CORE’s digital platforms leveraging Drupal, WordPress, and Phrase TMS; 
  • Oversee routine maintenance and quality assurance, and ensure operation of Settle In app on Google Play and Apple App stores, and select and manage vendors/consultants for project implementation, as necessary;
  • Support Digital Product team members in managing vendors that support development and maintenance of CORE’s digital platforms.

Leadership and Collaboration

  • Represent CORE at meetings, internal and external workshops and conferences, and other events as needed;
  • Support in the development of work plans and manage the day-to-day workflow of projects relating to CORE’s digital platforms, ensuring that goals are met and within resource or technical needs. 
  • Identify opportunities for continuous improvement and recommend a way forward to enhance effectiveness and/or efficiency.

Job Requirements: 

  • Undergraduate degree required, preferably in digital communications, project management, human-centered design, library science, or related field;
  • 4+ years of demonstrated experience managing digital products across web and mobile with large userbases. Equivalent combination of education and experience will also be considered;
  • Experience developing digital platforms for diverse, multilingual populations; 
  • Demonstrated experience managing teams and staff supervision experience;
  • Experience directly engaging with existing userbase to gather feedback, and evolve a digital product based on user needs;
  • Knowledge and familiarity with the modern product marketing and analytics toolset, including tools such as Google Analytics, Firebase, HotJar, or other testing/analytics tools;
  • Excellent collaboration skills, with the ability to understand and communicate product needs and requirements from a diverse set of organizational stakeholders, and to communicate effectively with non-technical collaborators.
  • Strong detail-oriented execution skills, and the ability to lead teams on the ground to move projects involving many stakeholders from conception to completion.
  • Knowledge of refugee resettlement or Cultural Orientation programs strongly preferred;
  • Demonstrated ability to identify and tackle unstructured problems and provide clear, organized plans of action that lead to measurable results.

Working EnvironmentRemote position. 

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.


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