Digital Operations Officer

University of Oxford

Grade 7: £35,308 – £43,155 per annum


Oxford Saïd, one of the world’s leading business schools, is seeking a skilled and dedicated Digital Operations Officer to join our dynamic team. As the Digital Operations Officer, you will be responsible for ensuring the stability and availability of our in-house digital platform, managing our partners and vendors, and delivering exceptional digital experiences for our esteemed customers.

Key Responsibilities:

  • Manage logistics and integration of programme delivery across multiple platforms.
  • Maintain and improve our digital platforms to enhance user experience.
  • Develop and execute an operational plan to ensure seamless online programme delivery.
  • Coordinate and plan key stakeholder meetings to foster effective collaboration.
  • Implement new software solutions to enhance our digital delivery initiatives.
  • Ensure the utility and functionality of our digital tools meet the highest standards.
  • Track the progress of digital operations and provide regular reports and updates.
  • Review and analyse program-specific data to drive continuous improvement.
  • Optimise digital systems for better performance when necessary.

In addition to the above responsibilities, you will act as a brand ambassador, upholding the prestigious standards associated with Oxford throughout all phases of program delivery. You will work closely with faculty, internal teams, and trusted external partners to deliver Oxford Saïd Online programs and create an elite service experience for participants.

Key Interfaces:

  • Engage with the Online cluster, including Teaching and Learning and Customer Success teams.
  • Collaborate with Program Directors, Faculty, and guest speakers, as well as clients and participants.
  • Work alongside internal teams, such as Teaching and Learning Initiative, Finance, IT/AV, Conferencing, and other operational teams.
  • Coordinate with participant/client-facing teams, including your own team of Oxford Saïd Online and wider teams such as Executive Education, Marketing, Programme Services, and Accredited Programmes.
  • Collaborate with strategic external partners, including Shared Services Providers.

At Oxford Saïd, we are committed to fostering a diverse and inclusive work environment. We encourage applicants from all backgrounds and experiences to apply.

If you are a motivated individual with a passion for digital operations and a desire to contribute to the renowned Oxford Saïd community, please submit your application, including your resume and a cover letter highlighting your relevant experience and qualifications.

Join our team and help shape the future of online education at Oxford Saïd.

If you’re passionate about creating an enriched educational experience, we’d love to hear from you!

At our company, we prioritise your happiness and wellness at work. We have carefully crafted a benefits package designed to support you.

Here’s a quick look at some of the unique benefits we offer:

  • Flexible Hybrid Working: We understand the importance of work-life balance, so we offer the flexibility to work from both home and office, promoting a healthy work-life integration.
  • Excellent Contributory Pension Scheme: Prepare for your future with our highly competitive pension plan, designed to secure your financial stability post-retirement.
  • Generous Annual Leave: We value rest and relaxation; hence, we offer 38 days of annual leave including bank holidays to allow you to recharge and rejuvenate.
  • Childcare Services: We provide comprehensive childcare services.
  • Family Leave Schemes: We offer various family leave schemes.
  • Cycle Loan Scheme: As part of our commitment to the environment and your health, we encourage cycling to work with our cycle loan scheme.
  • Social and Sports Clubs: Join our social and sports clubs and experience camaraderie and excitement outside of the traditional work environment.
  • Travel Discounts: Enjoy discounted bus travel and season ticket travel loans, making your commute less stressful and more affordable.

All applications must include a CV, Cover Letter/ Supporting Statement and Current Salary

For further guidance and support, please visit

The closing date for applications is 30 June 2023 at 12 noon

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