Digital Solutions Intern

  • Contract
  • Geneva
  • Posted 2 months ago

UNHCR - United Nations High Commissioner for Refugees

Hardship Level (not applicable for home-based)

H (no hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

June 2, 2024

Terms of Reference

Organizational context

The UNHCR digital service creates, builds, and promotes digital solutions for all UNHCR’s audiences including the public, partners, refugees, governments, and colleagues to change the way UNHCR communicates and engages through digital technology and channels.
The Digital Solutions Unit coordinates the delivery of public websites and mobile applications to support the Organization’s needs for web presence, advocacy, and online fundraising.

The position

The ideal candidate for this position will be a recent graduate, with a demonstrable commitment to refugee issues. You should have a desire to develop skills and experience in digital, websites quality and online user experience.

You should have the ability to always maintain a high level of confidentiality, and good interpersonal skills, flexibility and attention to detail are essential. Knowledge of websites quality, User Experience or Search Engine Optimization is an advantage.

Essential minimum qualifications

In order to be considered for an internship, candidates must meet the following eligibility criteria:

• Recent graduate (those persons who completed their studies within one year of applying) or current student in a graduate school programme from a university or higher education facility accredited by UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of the Organization.
Please note that candidates who have immediate relatives (father, mother, son, daughter, brother or sister) working as staff members of UNHCR are not eligible.

Required qualifications

• Academic background in digital, digital marketing, computer science, quality assurance, web development studies or other relevant field;
• Good understanding of the web development lifecycle
• Experience of updating and managing websites
• Strong verbal communication and writing skills in English
• Experience and interest in improving online user experiences

Key duties and responsibilities:

• Review the minimum standards and performance indicators for UNHCR web presence in the fields of usage, branding, look-and-feel, governance, security, etc.
• Assess the websites on the portfolio against the defined web standards.
• Assist with user acceptance testing (UAT) of website migration from WordPress to Drupal.
• Perform content edits and quality checks using Drupal content management system (CMS) where needed.
Knowledge, experience, skills relevant for this internship:
• Good understanding of the web standards and how to assess quality, performance, accessibility, design, etc.
• Experience of updating and managing websites.
• Experience and interest in improving online user experiences.
• Analytical and drafting skills, experience in producing analytical reports.
• Good intercultural communication skills.
• Eye for details.
• Strong verbal communication and writing skills in English.
• Ability to work as part of a team.

Graduates with a background in digital, digital marketing, computer science, quality assurance, web development studies or other relevant disciplines are encouraged to apply.

What the intern will learn

• Understanding of the UN systems and process;
• Understanding of the importance of public websites’ quality to support the organization’s communication and online fundraising strategies
• Overview of the humanitarian Inter-Agency system and UNHCR’s coordination role;
• Exposure to wide range of refugee issues and current thinking on the UN system, forced displacement and humanitarian issues;
• Internal processes and inter-divisional collaboration in a large humanitarian organisation;
• Working in a multicultural and multilingual team.


The successful candidate will be based with the team in the Geneva, Switzerland.


• The internship is full time (40 hours per week) Monday to Friday.
• The intern will report to the Head of the Digital Solutions Unit
Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

To apply

• Interested candidates should submit their application through

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. We welcome applications from candidates with a refugee or stateless background.

UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training.


Standard Job Description

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Other information

This position doesn’t require a functional clearance



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