Diploma Student / Intern (Customer Reference / Customer Advisory)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Mission

To nurture authentic relationships with customers and share their stories globally demonstrating the transformative power of SAP solutions.

APAC Customer Reference and Advocates

SAP Global Customer Reference and Advocates team create and nurture lasting impactful relationships with customers. We creatively leverage our valuable SAP customer advocates to help drive revenue, increase brand perception, and improve customer loyalty. Our storytelling activities support SAP internally and externally by showcasing our customers as best-run

businesses that make the world run better and improve people’s lives.

The Global Customer Advisory

The creation of this team is a testament to the importance of leading customer advisory with industry insights and expertise as tip of the spear while increasing the proximity to the customer focused on business value. This organization will play a critical role in industry thought leadership, supporting key deals, driving innovations, and institutionalizing SAP’s proprietary industry knowledge and content. Across the units of Global Customer Advisory, we will significantly contribute to our growth shift to public cloud as we strengthen our end-to-end public cloud portfolio story, thus building a cohesive value chain backed by dynamic business cases. The vision for the team is to land the public cloud motions while ensuring that industry innovations are positioned as key differentiators, driving growth through ecosystem expansion.

About the role

You will actively experience SAP Customer Reference projects across the Asia Pacific Japan and Greater China, in align with Global SAP Strategy and network. The role includes working with SAP internal stakeholders, and communicating with customers – with tasks including elements outreach, training and enablement. This role is a great opportunity to develop a solid foundation and understanding of global B2B industry knowledge and digital marketing, content best practices and technologies.

In this role, you will learn and support:

• Management and administration of a large and detailed customer reference program administration
• Insights on strategic alignment with Global Customer Advisory and Global Marketing goals and activities (including global events)
• Internal stakeholder alignment (including filed account teams, executives and across Board areas)
• Planning and executing for strategy alignment to specific SAP Regional, Market Unit needs and priorities
• Opportunities to be actively involved in additional intern workstream across Asia Pacific and the global initiatives.
• Take part in any other areas of your interest within the customer reference activities
• Creation of customer content, including quote cards, reference one pagers and other material showcasing customer’s experience with SAP
• Networking and collaborating with customers to share and celebrate their success

Who you are

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

• Good verbal and written communication skills (Japanese / English)
• Good collaboration skills
• Strong customer focus mindset
• Technical understanding capabilities
• Storytelling, Graphic design, video production, web design, and video editing skills are a plus
• Good in Microsoft Office applications

Education and Qualifications

• University degree and pre BA, also Graduate student applicable (Business and/or Information Technology).
• Good in English Writing / Speaking
• Fluent in Japanese

Skills

• Excellent verbal and written communication skills & strong customer focus.
• Good mindset conceptual thinker, Self-Motivated individual.
• Willingness to try new things, suggest ideas and seek development opportunities
• Technical understanding and capabilities to quickly learn and understand different tools and applications.
• Microsoft Office applications including Outlook, Word, Excel and PowerPoint.

SAP Travel

Travel to the customer’s location, approximately 10%

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419296  Work Area: Administration  Expected Travel: 0 – 10%  Career Status: Student  Employment Type: Limited Full Time  Additional Locations: #LI-Hybrid.

Job Segment: ERP, Cloud, Graphic Design, Web Design, Database, Technology, Creative

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