Director, Account Management

Position Function:

The Director of Account Administration is a key driver of Jumio’s progress by guaranteeing clients maximize the worth of utilizing Jumio’s ID Verification merchandise – serving to them to remove id fraud and on-board clients rapidly and securely.  You should have the chance to mentor, handle and develop a excessive caliber crew of Account Managers who’re answerable for driving renewals, up-selling, cross-selling and reaching income progress inside Jumio’s current Mid-Market and Enterprise clients by way of discovering new areas and use circumstances for our vary of market main merchandise.  

Instance Duties:

• Handle regional account administration crew, together with overseeing the hiring, onboarding, and continued coaching & growth of stated Account Administration crew
• Works with the World VP to uncover and create strategic enterprise growth alternatives; defining challenge approaches, crafting pitch displays and planning out challenge staffing and useful resource allocations. 
• Take part and lead the hiring for areas managed in addition to helping within the hiring of, and duties surrounding vetting candidates for open Account Administration positions.
• Proactively present mentorship to senior and junior crew members with greatest practices to strengthen general crew efficiency and supply.
• Strategize long-term account planning, progress and success for strategic accounts in areas.
• Execute, monitor and refine reporting to symbolize account progress, alternatives, and adoption.
• Mitigate account attrition by proactively figuring out at-risk accounts and creating a closed loop technique through Salesforce.com and discovering a mannequin that replaces what was supplied through Gainsight and can now be supported out of SFDC.
• Establish new enterprise initiatives with the account crew to generate gross sales alternatives. 
• Creates and presents built-in advertising and marketing plans that leverage artistic as a important efficiency driver
• Drives enchancment of present processes or introduces new approaches that can contribute to firm and consumer success
• Collaborate successfully with Product and Engineering groups to make sure correct details about product roadmaps and choices is proactively shared with these accounts, and to make sure efficient monitoring of client-driven characteristic enhancement requests and bugs.

Expertise and {Qualifications}: 

• 5+ years of expertise managing gross sales groups
• Confirmed expertise reaching $50M+ ARR inside current clients
• Skill to manage and negotiate Enterprise offers $5M+ ACV
• A observe document of constructing relationships throughout MidMarket and Enterprise Accounts on the C-Stage 
• The flexibility and need to construct a profitable crew by way of information pushed efficiency administration
• A expertise for cross division collaboration, gaining consensus and delivering the prioritised wants of our clients
• Substantial skilled expertise promoting value-add software program options 
• Glorious potential to determine and articulate worth to clients by way of written and verbal communication 
• Prospecting expertise and expertise of prioritizing potential shoppers
• Confirmed negotiation and shutting expertise
• Forecasting and monetary planning and technique expertise
• Proficiency in CRM – SFDC preferable

Nice to Have Expertise and {Qualifications}: 

• Current information of the ID verification, AML or KYC market
• Diploma educated is most well-liked, not important
• Snug with gross sales cycles of between 3-6 months

Compensation

• The hiring vary for this place is from $146,732 – to $185,469. That is based mostly on Jumio’s US nationwide wage band for the function. Geographical adjustment is utilized for tier 1 areas and extra could also be obtainable based mostly in your expertise and expertise. 
• This place additionally qualifies for fee. 
• Glorious advantages together with medical and dental insurance coverage well being and wellness, peer recognition, versatile day off, and 401K match are additionally supplied for all US workers.