Director, E2E Wireless Service
Rogers Communications
Our Technology team wakes up every day with one goal in mind – connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:As the Director E2E Wireless Services, you will lead a dynamic team responsible for the operational performance, optimization, and innovation of wireless services. Your primary focus will be on ensuring the seamless delivery of voice, data, and enhanced services to customers, while driving strategic initiatives to enhance network performance, reliability, and customer experience.Key Responsibilities:Service Quality Assurance:
Service Delivery Assurance:
Technical Support and Issue Resolution:
Product Development and Innovation:
Regulatory Compliance and Risk Management:
Qualifications:
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 309250At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: TechnologyLocation:Brampton, ON, CABeing a Rogers team member comes with some great perks & benefits including:· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs*available for full-time and part-time permanent employees, some restrictions applyLooking for career guidance and inspiration?Catch up on the latest episodes of podcast with Dr. Sonia Kang.
Brampton, ON
Sat, 18 May 2024 22:15:21 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.
Summary The Dining Services Call Center Representative is responsible for the dispatching a variety of…
Minimum qualifications: Bachelor's degree or equivalent practical experience.Experience in digital sales, client management, customer service,…
Description We are on the lookout for a 2nd shift Customer Service Representative to join…
POSITION OVERVIEW CALL CENTER REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to…
DESCRIPTION As a Customer Care Representative, you will play an essential role in empowering our…
POSITION OVERVIEW CALL CENTER REPRESENTATIVE (PART-TIME) We are looking for part-time call center representatives to…