Director, Global Shared Services

International Organization for Migration

Place Title : Director, World Shared Companies

Obligation Station : Geneva, Switzerland

Classification : Skilled Employees, Grade D1

Sort of Appointment : Mounted time period, one 12 months with chance of extension

Estimated Begin Date : As quickly as potential

Closing Date : 09 April 2024

Established in 1951, IOM is a Associated Group of the United Nations, and because the main UN company within the area of migration, works carefully with governmental, intergovernmental and non-governmental companions. IOM is devoted to selling humane and orderly migration for the good thing about all. It does so by offering companies and recommendation to governments and migrants.

IOM is dedicated to a various and inclusive work atmosphere. Learn extra about range and inclusion at IOM at

Functions are welcome from first- and second-tier candidates, notably certified feminine candidates in addition to functions from the non-represented member nations of IOM. For all IOM vacancies, functions from certified and eligible first-tier candidates are thought-about earlier than these of certified and eligible second-tier candidates within the choice course of.

For the aim of this emptiness, the next are thought-about first-tier candidates:

  1. Inside candidates
  2. Exterior feminine candidates:
  3. Candidate from the next non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook dinner Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao Folks’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates embody:

All exterior candidates, besides candidates from non-represented member states of IOM and feminine candidates.


Below the general supervision of the Director Basic and direct supervision of the Deputy Director Basic for Administration and Reform, the Director of the World Shared Companies Division performs a key position in bettering the effectiveness of “delocalized companies” and serves as a driving drive for organizational effectivity.

The Director of the World Shared Companies Division will present strategic management and recommendation for the implementation of finest practices and optimization of assets for the supply of worldwide transactional work and different “delocalized companies.”

The tasks embody strategy-setting, planning, and general efficiency administration of worldwide shared companies, leveraging economies of scale, experience, and expertise to ship dependable, environment friendly, and well timed companies all through the group. The profitable candidate additionally spearheads IOM engagement in and implementation of the UN Secretary Basic’s reform agenda performed by the UN Enterprise Innovation Group and the Excessive-Stage Committee on Administration (HLCM).

Core Features / Obligations:

Management and Coordination of World Shared Companies

  1. Drive the event and implementation of a complete institutional technique for optimizing operational effectivity by delivering of high-quality, well timed and standardized administrative companies globally.
  2. Coordinate carefully with the practical leaders at Headquarters (HQ) and the Administrators of the Administrative Centres to make sure the effectivity and high quality of the companies at the moment offered. Set up mechanisms for an everyday dialogue with the principle stakeholders of the World Shared Companies to make sure they’re match for objective and search for steady enchancment.
  3. Determine gaps in administrative companies that might be executed collaboratively with a purpose to present a extra environment friendly and dependable service for the HQ, Regional Workplaces and Nation Workplaces.
  4. Maintain abreast of newest developments and comply with finest practices within the implementation of the UN Secretary Basic’s reform in relation to World Shared Companies.
  5. Implement a mannequin to outline the respective tasks of the Administrative Centres and the practical leads, guaranteeing the environment friendly supply of companies and, coherence throughout the varied delocalized centres, alignment with institutional priorities and a transparent delineation of the accountability.
  6. Develop an institutional service supply administration software program to optimize service satisfaction ranges and, in collaboration with practical leads, determine acceptable key efficiency indicators for monitoring progress, measuring efficiency and reporting.
  7. Handle the employees of the World Shared Companies Division by setting strategic aims, handle efficiency, monitor progress towards established workplans, and handle the finances and human assets.
  8. Oversee and facilitate the enterprise continuity planning of the worldwide shared companies as properly the enterprise continuity planning of the Headquarters.

Oversight position for World Shared Companies Centres

  1. Assessment commonly the service portfolio of the Administrative Centres (e.g. in Manila and Panama Metropolis) and ICT Hub in Valencia with an intention at guaranteeing coherence with institutional priorities, optimize service supply and make proposals for offering high-quality companies.
  2. Report periodically on the efficiency of the Administrative Centres to the mainstake holders and determine areas for enchancment.
  3. Implement standardized processes, instruments, and metrics to measure service efficiency, selling finest practices and, in collaboration with practical leads, aiming for steady enhancement of service supply.
  4. Drive the mixing of revolutionary applied sciences and programs to streamline shared service operations, improve automation, and enhance service supply effectivity.
  5. Optimize useful resource allocation, balancing capability and demand to fulfill organizational wants successfully whereas sustaining service high quality.

Environmental Sustainability Unit

  1. Handle IOM’s Environmental Sustainability Programme, which focuses on three key environmental administration areas: power, water and waste administration.
  2. Construct on already obtainable good practices and insurance policies and strengthen inside governance associated to environmental sustainability.

UN Enterprise Operations Engagement Unit

  1. Assist and supply substantive inputs for IOM’s engagement within the UN Secretary Basic’s reform agenda performed by the UN Enterprise Innovation Group and the Excessive-Stage Committee on Administration (HLCM), specifically, international shared companies, enterprise operations methods, widespread again places of work, widespread premises and mutual recognition.
  2. Assist the implementation of the above-mentioned initiatives all through IOM worldwide.
  3. Report on the effectivity positive factors from these initiatives.
  4. Carry out different duties as could also be assigned.

Required {Qualifications} and Expertise:


  • Grasp’s diploma in in Enterprise Administration or associated fields from an accredited tutorial establishment with fifteen years of related skilled expertise.


  • A minimal of fifteen years of progressively accountable skilled work expertise in a world growth context;
  • Demonstrated expertise in monetary administration, programme administration and the supply of worldwide shared companies in a humanitarian group with a worldwide footprint;
  • Expertise driving a number of groups in the direction of reaching operational excellence and reaching widespread objectives;
  • Confirmed expertise with implementation of change administration in comparable organizationa lsettings; and,
  • Expertise managing a broad vary of assist groups.


  • In-depth information of the executive and monetary administration laws of IOM;
  • Thorough understanding of the programmatic areas of the Group and the executive companies which assist the supply of IOM’s mandate;
  • Wonderful communication and negotiation abilities; and,• Private dedication, effectivity and drive for outcomes.


IOM’s official languages are English, French, and Spanish. All employees members are required to be fluent in one of many three languages.

For this place, fluency in English is required (oral and written). Working information of one other official UN language (Arabic, Chinese language, French, Russian, and Spanish) is a bonus.

Proficiency of language(s) required might be particularly evaluated in the course of the choice course of, which can embody written and/or oral assessments.


Accredited Universities are those listed within the UNESCO World Increased Schooling Database (

Required Competencies:

Values – all IOM employees members should abide by and display these 5 values:

  • Inclusion and respect for range: Respects and promotes particular person and cultural variations. Encourages range and inclusion.
  • Integrity and transparency: Maintains excessive moral requirements and acts in a fashion in step with organizational rules/guidelines and requirements of conduct.
  • Professionalism: Demonstrates means to work in a composed, competent and dedicated method and workout routines cautious judgment in assembly day-to-day challenges.
  • Braveness: Demonstrates willingness to take a stand on problems with significance.
  • Empathy: Exhibits compassion for others, makes individuals really feel protected, revered and pretty handled.

Core Competencies – behavioural indicators stage 3

  • Teamwork: Develops and promotes efficient collaboration inside and throughout models to attain shared objectives and optimize outcomes.
  • Delivering outcomes: Produces and delivers high quality ends in a service-oriented and well timed method. Is motion oriented and dedicated to reaching agreed outcomes.
  • Managing and sharing information: Repeatedly seeks to study, share information and innovate.
  • Accountability: Takes possession for reaching the Group’s priorities and assumes accountability for personal actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains advanced issues in an informative, inspiring and motivational means.

Managerial Competencies – behavioural indicators stage 3

  • Management: Gives a transparent sense of path, leads by instance and demonstrates the flexibility to hold out the Group’s imaginative and prescient. Assists others to understand and develop their management {and professional} potential.
  • Empowering others: Creates an enabling atmosphere the place employees can contribute their finest and develop their potential.
  • Constructing Belief: Promotes shared values and creates an environment of belief and honesty.
  • Strategic considering and imaginative and prescient: Works strategically to understand the Group’s objectives and communicates a transparent strategic path.
  • Humility: Leads with humility and exhibits openness to acknowledging personal shortcomings.

IOM’s competency framework may be discovered at this hyperlink.

Competencies might be assessed throughout a competency-based interview.


Internationally recruited skilled employees are required to be cellular.

Any supply made to the candidate in relation to this emptiness discover is topic to funding affirmation.

This choice course of could also be used to employees comparable positions in numerous responsibility stations. Advisable candidates endorsed by the Appointments and Postings Board will stay eligible to be appointed in the same place for a interval of 24 months.

The checklist of NMS nations above contains all IOM Member States that are non-represented within the Skilled Class of employees members.

Appointment might be topic to certification that the candidate is medically match for appointment, accreditation, any residency or visa necessities, and background verification and safety clearances. Topic to sure exemptions, vaccination towards COVID-19 will in precept be required for people employed on or after 15 November 2021. This might be verified as a part of the medical clearance course of.

Vacancies shut at 23:59 native time Geneva, Switzerland on the respective cut-off date. No late functions might be accepted.

Tips on how to apply

To use, candidates are invited to submit their functions HERE through the IOM e-Recruitment system by 09 February 2024.

IOM solely accepts duly accomplished functions submitted by the IOM e-Recruitment system. The web software additionally permits candidates to trace the standing of their software.

Solely shortlisted candidates might be contacted.

For additional info please confer with:

Posting interval:

From 27.03.2024 to 09.04.2024

No Charges:

IOM doesn’t cost a price at any stage of its recruitment course of (software, interview, processing, coaching or different price). IOM doesn’t request any info associated to financial institution accounts.

Requisition: VN 2024 190 Director, World Shared Companies (D1) Geneva, Switzerland (58752863) Launched

Posting: Posting NC58752864 (58752864) Launched

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