About us:
We are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results. Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.
Foodsmart has supported over 1.8 million members from over 700 health plan, employer and health system clients, with leading strategic and venture investors like Advocate Health, Intermountain Health, Memorial Hermann, Blue Cross Blue Shield of Massachusetts, Mayfield Fund and Founder Collective.
Learn more at www.foodsmart.com
About the role:
The Growth Development Team plays a crucial role in the success of our members and Foodsmart as a whole by actively assisting current and potential members to schedule visits with dietitians and solve their various support issues. The Director of Call Center Operations is accountable for Foodsmart’s growth and member happiness. This role centers around building out the necessary teams, systems and processes to enable continued growth while working cross functionally with all departments on new launches and client retention. Foodsmart is looking for an experienced leader with a call center background who can help take the team and the organization to the next level.
About our benefits and perks:
Remote-First Company
Unlimited PTO
Flexible & remote location (Bay Area preferred)
Healthcare Coverage (Medical, Dental, Vision)
401k, bonus, & stock options
Commuter benefit
Gym reimbursement
Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
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