Director of Client Services

Job title:

Director of Client Services

Company

Evolving Web

Job description

Job Description:Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level?Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be responsible for client retention by maintaining senior-level relationships and identifying additional opportunities with existing clients. You’ll also manage the risk associated with clients and goals for each account’s financial health, targets and objectives.As this is a strategic role, you will be part of Evolving Web’s leadership team and collaborate closely with our co-founders to ensure alignment with our values, strategic objectives, and company roadmap. The role is based in our office in Montreal.In this role, you will be expected to

• Build best-practice processes and systems to scale up the account and project management teams, enable them to better serve client needs, and increase opportunities for account growth
• Drive excellence across the agency in our client deliverables, from strategic consultancy to creative product and execution
• Oversee client communications and negotiations, provide senior-level client management support, and nurture client relationships
• Manage the account management team, motivating continued excellence in deliverables and client service
• Lead strategic conversations to establish long-term relationships with clients
• Take ownership or strategic leadership of selected client accounts
• Travel on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater
• Work closely with finance on financial reporting, planning, and forecasting for individual clients, and across the entire agency
• Review and analyze estimates, time entry, invoicing, contracts, and profitability on client accounts
• Contribute to new business RFPs and pitches
• Sell new service offerings with the goal of creating recurring revenue accounts and identifying new growth opportunities for the long-term

What kind of skill set do you need to be successful in your role within the Evolving community?

• You have 8-10 years of agency experience
• A proven track record of successfully managing client accounts in the digital space
• You have an understanding of Evolving Web’s services and how to position them
• You are an excellent listener and have the ability to understand client needs
• You have good estimation and negotiation skills
• You are motivated by managing client relationships and enjoy making presentations
• You have experience tracking goals and results at the agency level
• Experience hiring, managing, and developing a team that is responsible for the day-to-day execution of client accounts
• Must thrive on building highly effective teams and possess strong people management skills
• Should be financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs
• You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it
• Experience selling to the US market
• You have excellent communication skills

Bonus for

• Excellent spoken and written French
• Technical or design expertise
• Knowledge of Drupal, WordPress, and/or mobile development
• Experience working with institutional clients

What we Offer

• Impact – Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
• Challenge – Opportunity to take ownership of projects with a high level of creative and technical complexity
• Learning & Growth – A collaborative environment that encourages continuous learning and mentorship
• Culture – A company with a team from around the works that feels like a family
• Flexible hybrid – For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!

Expected salary

Location

Montreal, QC

Job date

Sat, 25 Jan 2025 06:40:36 GMT

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