Distribution Customer Service Representative in Fargo, North Dakota

Spherion Staffing has a full time opening for a Customer Service Representative. The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the Customer Service Supervisor or Office Manager.

Initial Schedule: Monday-Friday, 7am-3:30pm / 3:30pm-12:00am; all training regardless of shift will be Monday-Friday, 7am-3:30pm
Normal hours of operation:
1st shift: Monday-Thursday, 6am-4:30pm
2nd shift: Monday-Thursday, 4:30pm-3am
Weekend: Fri-Sun, 6am-6pm

Pay: $20/hour + shift differential

Responsibilities:
-Interact in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
-Process and input all customer orders
-Produce stock reports to check for product availability
-Produce all related paperwork and necessary information required for customer work orders
-Coordinate special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
-Provide follow up with other departments to ensure service standards are being met
-Assure proper invoicing of accounts by verifying computer generated invoices
-Prepare shipping and tracing information to customers as required
-Maintain damage records and back order logs
-Communicate customer feedback to management including any signs of dissatisfaction
-Act as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
-Oversee all paperwork associated with orders and maintain the corresponding files
-Maintain current and accurate procedure manual, which details the processing requirements for each account

Requirements:
-HS diploma or equivalent required
-Proficiency with computers including MS Office applications and 10-key
-Basic typing skills
-Shipping software systems including UPS and Federal Express
-Excellent oral and written communication skills
-Excellent customer service skills
-Must be able to work in varying facility conditions.
-Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed