Diverse Customer Segments, Black Customer Experience Intern / Co-op I

Campus Function Sort

Internship/Co-Op and Summer season Alternatives

Begin Date

Summer season

Division Overview

TD is on a journey to leverage its robust model fairness to turn out to be the undisputed financial institution of alternative within the Black neighborhood. To win and attain our imaginative and prescient, we now have constructed a cross-enterprise effort that features TD Enterprise Banking, TD Wealth and TD Canada Belief with a plan and capabilities to reinforce our model, deepen relationships with present prospects and drive new to financial institution enterprise.

These initiatives have detailed market evaluation and buyer analysis, in addition to critiques of our credit score processes, product choices, referral/acquisition applications, coaching, and recruitment efforts.

The purpose of the Buyer Segments group is to supply elevated recommendation for Black prospects to reinforce monetary well being and safety. The group is accountable for creating, implementing, and sustaining buyer phase applications to construct consciousness, speed up acquisition and deepen buyer relationships.

The group actively works to strengthen the strategic and tactical alignment between core companies together with TD Canada Belief, TD Wealth, TD Enterprise Banking and TD Insurance coverage. It can additionally embrace involvement with enterprise companions like Advertising, Digital and our Buyer Contact Facilities.

Job Particulars

Are you a inventive self-starter, in search of an internship with a high-performing group? Then this internship is your alternative. The profitable candidate will help the various buyer phase by offering a broad vary of study and venture help within the improvement of enterprise applications, together with processes and procedures improvement and monitoring.

Job Necessities

Technique & Enablement

• Assist in creating strategic plans and roadmaps

Advertising & Communications

• Create displays and talking notes for inner and exterior stakeholders
• Assist the group in strengthening and enhancing social media program

Reporting & Analytics

• Develop numerous weekly and month-to-month studies to measure progress and supply insights
• Improve present reporting & analytics capabilities via gross sales, advertising and reporting platforms

Discipline Assist

• Assist regional managers with discipline actions

Extra Data

Candidate necessities:

• Demonstrated understanding of the lived experiences of Black communities
• Be enthusiastic about Range and Inclusion initiatives
• Enterprise acumen and powerful organizational consciousness
• 3/4th 12 months scholar. Enterprise program most well-liked (Undergraduate or Graduate)
• Sturdy information of Microsoft Workplace (i.e., Excel, Phrase, PowerPoint, and many others.)
• TD working expertise is an asset
• Expertise in social media advertising greatest practices is an asset
• Curiosity in working in a customer-facing function (small enterprise account managers, monetary advisors, and many others.)

We invite candidates to state their 12 months of research of their software.

Please be aware this function will happen in a hybrid work setting: 2 days in workplace in Toronto, 3 days distant.

Firm Overview

Our Values

At TD we’re guided by our function is to counterpoint the lives of our prospects, communities and colleagues, and share a set of values that form our tradition and information our conduct. In trade for the way our colleagues present as much as assist TD succeed, we’re dedicated to delivering a colleague expertise grounded in Impression, Progress and a Tradition of Care. Regardless of the place you’re employed throughout TD, we empower you to make an impression at work and in your neighborhood, discover and develop your profession and be a part of our caring and inclusive tradition.

Making Your Nicely-being a Precedence

A supportive tradition that promotes colleague well-being is core to who we’re. At TD, we deal with whole well-being with intensive applications to assist colleagues assess, handle, and enhance their well-being throughout 4 core pillars — bodily, monetary, social and psychological/emotional. As well as, we champion a protected and inclusive work setting so colleagues really feel a way of belonging and really feel supported of their private {and professional} development. By our deal with well-being, we all know that we can assist our colleagues thrive, contribute to our tradition of care, and help higher enterprise outcomes, as a result of when colleagues really feel their greatest, they’re extra prone to do their greatest.

Our Complete Rewards Bundle

Our Complete Rewards package deal displays the funding we make in our colleagues to assist them, and their households obtain their well-being objectives. Complete Rewards at TD features a base wage, variable compensation, and several other different key plans reminiscent of well being and well-being advantages together with medical, dental, imaginative and prescient & psychological well being protection, financial savings and retirement applications, paid day without work, banking advantages and reductions, profession improvement, and reward and recognition applications.

How We Work

At TD, we imagine in-person connections gas collaboration and collective creativity. Our office expertise empowers colleagues to do nice work side-by-side at TD places, whereas providing flexibility to work remotely the place it is smart for the work and group. Our groups work in one in all three office fashions: Hybrid, Onsite and Primarily Distant. Wherever our colleagues are working, they’ll all the time have entry to the TD neighborhood and expertise our tradition of care.

Who We Are

TD is among the world’s main international monetary establishments and is the fifth largest financial institution in North America by branches. Day-after-day, we ship legendary buyer experiences to over 27 million households and companies in Canada, the US and all over the world. Greater than 95,000 TD colleagues convey their abilities, expertise, and creativity to the Financial institution, these we serve, and the economies we help. We’re guided by our imaginative and prescient to Be the Higher Financial institution and our function to counterpoint the lives of our prospects, communities and colleagues.

TD is deeply dedicated to being a frontrunner in buyer expertise, that’s the reason we imagine that every one colleagues, regardless of the place they work, are buyer going through. As we construct our enterprise and ship on our technique, we’re innovating to reinforce the shopper expertise and construct capabilities to form the way forward for banking. Whether or not you’ve obtained years of banking expertise or are simply beginning your profession in monetary providers, we can assist you notice your potential. By common management and improvement conversations to mentorship and coaching applications, we’re right here to help you in direction of your objectives. As a company, we continue to grow – and so will you.

Inclusiveness

Our Dedication to Range, Fairness, and Inclusion

At TD, we’re dedicated to fostering an setting the place all colleagues are inspired to convey their genuine selves to work, expertise equitable alternatives, and really feel revered and supported. We’re devoted to constructing an inclusive workforce that displays the variety of the shoppers and the communities through which we dwell and serve.

Lodging

Your accessibility is vital to us. Please tell us in case you’d like lodging (together with accessible assembly rooms, captioning for digital interviews, and many others.) to assist us take away boundaries so to take part all through the interview course of.

How We’re Serving to Make an Impression in Communities

TD has a long-standing dedication to assist drive progress in direction of a extra inclusive and sustainable future. That’s why we launched the TD Prepared Dedication in 2018, now a multi-year North American initiative. Beneath the TD Prepared Dedication, we’re focusing on a complete of $1 billion by 2030 in neighborhood giving 4 key, interconnected drivers of change: Monetary Safety, Vibrant Planet, Linked Communities, and Higher Well being. It’s our purpose to assist help change, nurture progress, and contribute to creating the world a greater, extra inclusive place for our prospects, colleagues, and communities.

We look ahead to listening to from you!

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