DME Customer Service Representative in Bridgeport, West Virginia

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Greets walk-in customers and assists with obtaining product needs. Handles sales calls from referrals and customers with timely follow through. Completes sales order and verifies proper documentation is obtained. Develops and maintains working knowledge of most insurance plans. Educates customers on medical equipment use. Ensures financial obligation of customer is met. Works daily reports and tasks as assigned. Performs closing of POS system as assigned. Able to troubleshoot basic equipment such as credit card devised, scanners, etc.

MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High school diploma or equivalent.
EXPERIENCE:
1. One (1) year experience in sales/customer service.

PREFERREDQUALIFICATIONS:
EXPERIENCE:
1. Experience in home medical equipment sales.
2. Experience with ICD-10 and CPT-4 coding.
3. Bilingual (English and Spanish).

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Professionally and promptly greets walk-in customers with a positive attitude. Provides assistance to identify customer needs. Develops and maintains product knowledge to answer questions and offer alternatives as needed.
2. Receives sales calls from referrals and customers. Handles information appropriately and inputs data accurately and completely.Follows through timely with customer and/or referral.Retrieves voice mail messages timely and returns calls the same day.Handles all fax orders as designated.Properly makes notes in customer accounts.
3. Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulation and ACHC guidelines.
4. Create and completes sales orders. Ensures prescriptions and any required face-to-face notes meet criteria for dispensing. Obtains and/or verifies PAR is valid as needed and verifies insurance information is current. Research for additional documentation in EPIC as needed.Communicates effectively with referral for any additional information.
5. Educates customers on safe use, functions, and maintenance of medical equipment. Measure and assist customers with stockings, braces, etc. where a fitter is not required.
6. Ensures co-pays and deductibles are collected at time of transaction. Process payments accurately thru POS, unapplied, and AR dashboard. Post deposits daily. Maintains basic knowledge of billing process. Enrolls customers in Auto-pay as applicable for recurring rentals, and eDelivery for billing.
7. Follows… For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)