Donor Care Service Clerk

Hardship Level (not applicable for home-based)

A (least hardship)

Family

CONTR Local Entry and Mid-Level Support

2024-10-01

August 25, 2024

General Background of Project or Assignment:
UNHCR Korea has 225,000 regular givers as of end-2023 and it is expected to increase over the years. The communication with the donors becomes more diverse and frequent with various methods to meet their expectations. In addition, due to the nature of the work in charge of donor service, there are donor materials that need to be sent out at the request of donors on a daily basis. In these regards, PSP Korea decided to hire a part-timer to assist with simple and repetitive tasks in regard to donor care service to improve the work efficiency of core staff.

Duration and dates of the assignment:
Work 100% (fulltime) during above-mentioned period: No (if no specify)
Total amount of days/weeks/months to be worked: 4hours per day

Leave entitlement:
No leave entitlements. Since the contractor will work upon request, leave entitlements are not applicable.

Occupational Safety and Health Considerations
To view occupational safety and health considerations for specific duty stations, please visit this link: https://wwwnc.cdc.gov/travel
Specific Occupational Safety and Health Considerations to this assignment (if applicable):

Overall Purpose and Scope of Assignment:
The individual contractor will perform following duties:
• Send out welcome emails and SMS to newly registered donors via donor DB on a daily basis;
• Export the list of welcome package recipients from the donor DB and request delivery to the direct mailing vendor on a weekly basis;
• Send tax-deductible receipts via email, fax or mail, at the request of donors;
• Send other donor materials (donor certificate, donor guide, receipt, etc.) via mail at the request of donors;
• Organize complaints/opinions/suggestions/praises from donors recorded in the donor DB;
• Perform other duties related to donor service as required

Required level, qualifications and work experience:
Level of responsibilities required (mark as appropriate) for individual contractors and fellows: Entry Level Support

Qualification and experience required (degree required, years of work experience, field of expertise, language required):
• Minimum 1-year relevant experience with High School Diploma; or 0 year of experience for Bachelor or equivalent or higher.

Monitoring and Progress Controls (report requirements, periodicity, format, deadlines): Daily report to supervisor on tasks progresses
a. The final product (e.g. survey completed, data collected, workshop conducted, research documents produced specify):
• Donor management records for the delivery details in the donor DB
• Collected donors’ opinions in Excel form
b. Work on the basis of time employed: No

Standard Job Description

Required Languages

Korean

,

,

Desired Languages

,

,

Additional Qualifications

Skills

Education

Certifications

Other information

This position doesn’t require a functional clearance

Home-Based

No