Duty Station [Khokha/ Mocha -Yemen]

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 270 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

About the Job:

Overall

The Protection Assistant (Case Management Social Worker) is responsible for the delivery of case management within Community Centers and as per request in other locations as part of the mobile team, including protection assessment, case planning, service mapping, internal and external referrals to relevant services, and delivery of Cash for Protection / Individual Protection Assistance (IPA).

Responsibilities:

Case management service provision

• Provide protection CM services in compliance with DRC SOPs and international guidelines and standards, including assessment of protection risks, development and implementation of case plan, follow-up, and case closure;
• Refer cases to internal and external services based on needs and upon consent, in line with Protection Sector Minimum Standards on Referrals and DRC Referral SOPs, ensuring to fill the necessary forms and the referrals tracking sheet;
• Provide Psychological First Aid (PFA) to individual in distress;
• Fill CM forms and CM tracking sheet, ensuring confidentiality, accuracy and timeliness under the supervision of the Protection Officer and the Protection Team Leader;
• Provide awareness sessions to the individuals at risk and their family members whenever needed;
• Report to the Protection Officer on complex cases for final approval on the needed actions to be taken;
• Support the Protection Officer to coordinate with other NGOs and actors in the region to provide assistance to the clients and avoid any duplication of services;
• At all times safeguard the safety and respect of the individual, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination;
• Attend weekly individual supervision meetings and monthly group supervision meetings with the Protection Team Leader to ensure adherence to standards of care and quality case management.

Cash for Protection

• Identify cases in need of cash for protection to mitigate protection risks and fill the necessary form to request the assistance;
• Request cash advance at the beginning of each month and according to the needs, and ensure that cash clearances are completed on time on Dynamics;
• Record all cases assisted in the Cash for Protection tracking sheet, ensuring confidentiality, accuracy and timeliness under the supervision of the Protection Officer and Team Leader;
• After provision of cash for protection ensure a proper follow up on the use of the assistance and when requested by the Protection Officer conduct Outcome Monitoring survey to assess the extent to which the assistance has supported in achieving a protection outcome.

Monitoring and reporting

• Produce and submit weekly reports and updated databases/tracking sheets to the Protection Officer and Protection TL;
• Provide inputs for monthly and quarterly reports to the Protection Team Leader;
• Accurately update the CM, IPA and Referral tracking sheets, ensuing adherence to data protection protocols;
• Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols;
• Ensure that all the IPA/CM/Referral docs/forms are archived in the SP folders and in the locked cabinets, following DRC protocols for archiving documents;
• Participate in weekly and monthly work planning as directed by the Protection Officer;
• Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program.

Coordination and representation

• Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management;
• Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders, and service providers;
• Ensure up-to-date understandings of service providers operating in the area based on available service mappings and coordination with stakeholders.

Other

• Uphold DRC’s mission, values, and principles of neutrality, do no harm, and non-discrimination;
• Treat all partners and beneficiaries with dignity and respect;
• Maintain positive work relationship within the team;
• Sign and strictly abide to DRC Code of Conduct, program requirements and operational policies at all times and report any concerns through the appropriate mechanism;
• Any other duties relating to the nature of the job as directed by the Protection Officer and Protection Team Leader.

About you

To be successful in this role you must have:

Experience and technical competencies:

• 1-2 years of experience in protection related work with a focus on CM services for adults at risk;
• Previous experience providing counselling and/or psychosocial support services;
• Previous experience providing case management services;
• Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times;
• Strong understanding of basic counseling and psychosocial support concepts and previous training in these areas strongly preferred;
• Ability to discuss sensitive issues with respect and empathy;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
• Willing to collaborate with and support people from different ethnic groups and different religions;
• Demonstrated interest in humanitarian work and supporting people effected by conflict;
• Previous experience in international organizations a strong advantage.

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.

• Collaborating: Involving relevant parties and encouraging feedback.

• Taking the lead: Taking ownership and initiative while aiming for innovation.

• Communicating: Listening and speaking effectively and honestly.

• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Moreover, we also expect the following:

Required qualifications:

Education:

• Bachelor /Degree in social work, counseling, psychology, or closely related field; proven field experience can be accepted in lieu.

Languages:

• Arabic – Fluent, reading and writing
• English – Desirable

Key stakeholders:

• Women Community Centre Staff Members
• Community members
• I/NGOs and government services

We offer

DRC will offer the successful applicant a contract until Jun 30, 2025, renewable dependent on both; funding and performance. You must be available to start work as soon as possible, and be willing and able to work in Khokha/ Mocha.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (I Non-manager) and will be reporting to protection team leader.

Application process

Interested? Then apply for this position by clicking on the apply button or the link below.
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.
Females are encouraged to apply for this position.

Applications close 2 March, 2025. The interviews are expected to take place, in two weeks after advertisement closing date.

If you have questions or are facing problems with the online application process, please check Need Support?

Need further information?

For more details on this position, please contact [email protected].

Please note that applications sent directly to the Email will not be considered.

For further information about the Danish Refugee Council, please consult our website www.drc.ngo