Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)
We think about that you simply:
Hej! We’re Driversnote, a fast-growing SaaS firm primarily based in Copenhagen, Denmark.
We take satisfaction in serving to greater than 2,000,000 customers worldwide maintain a mileage logbook. Nobody likes to do mileage documentation, so we attempt to take away this tedious work and simplify our prospects’ lives by saving them money and time.
Our major markets are English-speaking: Canada, the US, Australia, and the UK – so we’re aiming to broaden our worldwide crew to serve prospects and customers all around the globe.
If you’re curious, pushed and resilient, get pleasure from offering an distinctive buyer assist expertise and are a robust communicator, that is the place YOU come into the image!
We’re looking for a distant buyer assist specialist with glorious technical expertise and insights to assist us cowl the Canadian and US Pacific/Mountain time zones (PST/MST time zones)
As a Buyer Assist Specialist at Driversnote, you’ll work together straight with our prospects, offering them with an efficient, straightforward and pleasing expertise. You can be the spider within the internet by serving all forms of our customers and prospects, from new customers, long-term prospects and potential B2B massive groups and relaying their must our product groups. Our improbable Assist crew is first-line assist, which means you’ll obtain all forms of inquiries – principally surrounding bugs, academic questions or complicated requests you’ll have the pleasure of fixing!
We think about that you simply:
- Have 12 – 24 months of confirmed work expertise in buyer assist.
- Are used to and comfy with working 100% remotely.
- Have sturdy communication expertise in English (each verbal and written). Different languages are a welcome bonus.
- You’re keen on offering improbable technical buyer assist on chat, e-mail and telephone and have glorious communication expertise.
- You’ve got a fundamental understanding and expertise in software program troubleshooting: the aptitude to research app issues (examples may very well be working with set up errors, crashes, subscription and cost errors and efficiency points).
- You’re proactive and blissful to leap in on the deep finish. You’re assured in navigating a number of programs and discovering your approach round, checking the configuration, verifying the setup when wanted, and so forth.
- Have an eye fixed for commonalities and streamlining – wanting to automate wherever potential.
- Familiarity with distant communication instruments like Slack.
Your obligations:
- Present a first-class assist expertise by e-mail and telephone to prospects’ technical, basic, and crew product queries.
- Troubleshoot the purchasers’ questions and drive the investigation to get the client matter resolved.
- Present video demos and video onboarding to our bigger B2B prospects.
- Collaborate with our Product groups and talk with them by way of bug reporting and forwarding buyer enter (requests, suggestions, UX enhancements, and so forth).
- Study the Driversnote product deeply and assist our prospects in profiting from all the things we provide.
Your colleagues say that you simply:
- Are resilient – you get it carried out and can stick with a activity till it is resolved
- Should not hesitant and benefit from the puzzle of fixing open-ended issues
- Are an amazing relationship builder – you’ll be able to construct credibility quick with a wide range of stakeholders
- Don’t shrink back from ambiguous conditions, and ask the best inquiries to untangle them
- Are a diffuser – at all times affected person and sort, it doesn’t matter what
The essential particulars:
- Have to be positioned in Canada – Pacific or Mountain time zones
- Minimal 21 hours per week
- It’s anticipated that you could work 3-4 hours a day 6 days per week
- 36.50 CAD /hour, paid biweekly
- 100% distant work
- 33 trip days per 12 months – sure, we’re primarily based in Europe
- Entry to extra perks from medical insurance, automotive leases, health club passes and extra
Who’s the crew?
Immediately, we’re a 25+ crew, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like hygge and a superb work-life steadiness. As you gained’t be working within the workplace with us, we’ll assist you arrange the most effective distant setup potential and make sure you nonetheless have time to attach along with your crew. Plus, a visit to Copenhagen to fulfill us in your first 12 months!
Immediately, we’re a 25+ crew, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like hygge and a superb work-life steadiness. As you gained’t be working within the workplace with us, we’ll assist you arrange the most effective distant setup potential and make sure you nonetheless have time to attach along with your crew. Plus, a visit to Copenhagen to fulfill us in your first 12 months!
Please apply from our web site – there’s an software button and a kind to fill out.
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