E-commerce/Digital Customer Experience Specialist Customer Enhancement – Customer Care

Job Description:

• Seeking an Ecommerce Marketing & Media Creation Specialist to join our dynamic team.
• This role is responsible for creating, reviewing, and ensuring the accuracy of marketing content for ecommerce platforms, including product names, descriptions, “why buys,” feature highlights, and related data.
• The ideal candidate will have experience in automotive service parts and accessories, preferably within an OEM environment, and a strong understanding of ecommerce marketplaces.

Responsibilities:

• Develop and maintain high-quality marketing content for automotive parts and accessories across ecommerce platforms.
• Review and validate product data for accuracy, consistency, and compliance with brand standards.
• Utilize AI tools to enhance content creation and streamline workflows.
• Create and execute media campaigns to drive sales and engagement.
• Analyze performance metrics and recommend media placements to maximize revenue.
• Collaborate with cross-functional teams to ensure alignment with business objectives.
• Stay current on industry trends, ecommerce best practices, and emerging technologies.

Requirements:

• Highly organized and detail-oriented
• Independent worker with strong initiative
• Excellent communication and collaboration skills
• Fast learner and adaptable in a dynamic environment
• Industry Knowledge: Understanding of ecommerce marketplace operations and digital marketing strategies.

Preferred Qualifications:

• Experience: Automotive service parts and accessories; OEM experience strongly preferred.
• Technical Skills: Familiarity with AI-driven content tools and ecommerce platforms.
• Marketing Expertise: Ability to design and implement media campaigns that drive measurable results.

Education:

• Bachelor’s degree in Marketing, Business, Communications, Digital Media, or a related field.
• Advanced degree or certifications in Digital Marketing, Ecommerce, or AI tools is a plus.

Additional Information / Must Haves:

• Detail oriented with e-commerce experience to create product page details to improve the customer journey on store.mopar.com
• Ability to work cross functionally to motivate teams to meet deliverables
• Understanding of automotive service parts and accessories to approve AI generated data

Years of Experience:

• 3 to 5 years

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let’s talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI’s workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

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