E- Commerce Manager

E- Commerce Manager (UK wide) 

• £36,629 per annum (pro rata for part time hours) 
• Ref: SUS4272b
• Full Time / 22.5 hours per week – happy to talk flexible working 
• Base: Hybrid, work from home or from your nearest Sustrans Hubs 

About the role 

This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter
Engagement team as the E-Commerce Manager. 

In line with our ecommerce strategy, Sustrans has invested over the past years to increase
sales through our e-commerce shop and now needs to find new approaches to maximise revenue. 

As the E-Commerce Manager, you will be responsible for maximising e-commerce revenue by
optimising the martech stack, improving audience insights, product development/management and
promotion through digital and offline marketing channels. 

As part of the Fundraising and Supporter Engagement team, you will work closely with colleagues
in Supporter Engagement and Giving, Strategic Communications, Finance as well as external
agencies and suppliers. 

This role has line management responsibilities for two-part time colleagues, the E-Commerce
Promotions Officer and the E-Commerce Products Officer. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a
nearby office hub. 

About you 

You should have experience of leading, motivating and managing a team as well as demonstratable
experience of working in e-commerce ideally in cycling/outdoor or an allied industry.

You will have previously improved customer experience and increased loyalty, as well as having
worked with Shopify, website content management systems and ideally integrations with Facebook
and Amazon. You will be skilled in project delivery to agreed deadlines and budgets. 

You will need to be experienced in delivering, interpreting and actioning insight through high
quality, consistent data to increase sales and of using paid and organic channels including
SEO. 

Sustrans has a long-term commitment to being a charity for everyone – reducing inequality,
valuing diversity, enabling inclusion and ensuring all people are treated with dignity and
respect. We aim to be a truly inclusive employer and welcome applications from people from all
parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible,
supportive and rewarding working environment.

Wellbeing 

• 28 days’ leave per annum plus bank holidays for full-time working 
• Ability to buy an extra week of annual leave (pro-rata for part-time staff) 
• Staff volunteer days 
• 24/7 free, impartial and confidential support service 
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work
  schemes 

Financial 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by
  Sustrans 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local
  authority districts plus the City of London) 
• Death in Service benefit – 3 x annual Salary 

Family Friendly 

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday – Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 15September
2024

Interviews will take place in via MS Teams during the week commencing 23 September 2024

To apply, please complete our online application form. 

About Sustrans 

At Sustrans you’ll be part of a movement to make it easier for people to walk and cycle.

We’re all here to change things! You’ll be part of an incredible community of talented,
passionate, creative, problem solvers all working together to change things for the better. We
act locally and think big – we have a vision of a society where the way we travel creates
healthier places and happier lives for everyone. 

You’ll be questioning the status quo and daring to imagine a different world. You’ll work on
exciting, impactful projects that will stretch and empower you and you’ll be rewarded by seeing
the difference you make to people, communities and the planet.

 We believe including everyone is central to who we are and what we want to achieve, we welcome
difference and pride ourselves on creating a culture where you can be yourself and where your
wellness is supported.

You’ll be guaranteed to make friends for life and work with a team that is incredibly flexible,
supportive, ethical and fun.