E-commerce Promotions Officer

  • Contract
  • Bristol
  • Posted 12 months ago


E-commerce Promotions Officer 

£28,211 per annum (pro rata for part time hours)

 (Ref: SUS4058)

Part Time 22 hours per week – happy to talk flexible working

Base: Sustrans office in Bristol with the flexibility to work from home

About the role

We have a new and exciting opportunity to join the Digital Engagement team as an E-commerce
Promotions Officer. Working closely alongside our E-commerce and Strategic Communications
teams, you will be responsible for using our digital channels to reach new and existing
customers for our Sustrans online shop.

As the E-commerce Promotions Officer, you will deliver a multi-channel digital programme in
line with the annual e-commerce promotions calendar and budget to increase sales and grow our
shop audience. 

You will create content for digital channels, including writing and setting up social media
adverts, creating retail marketing emails and developing personalised retail email journeys.

You will also produce regular reports on retail marketing performance and delivery against
budget and targets using available analytics tools, including Google Analytics and Shopify

We offer true hybrid working, a flexible mix of working from home and occasional travel to the
office hub in Bristol.

About you

You will be proficient in planning, delivering, monitoring and optimising multi-channel
campaigns that motivate customers to act.

You will be experienced in using email marketing as an effective way to increase engagement and
customer activity. 

With the skill to produce compelling and engaging copy, you will create effective,
audience-focussed content with excellent attention to detail.

We ask you demonstrate your knowledge and understanding of how to monitor the performance of
campaigns against KPIs and targets, using various analytics tools.

Sustrans has a long-term commitment to being a charity for everyone – reducing inequality,
valuing diversity, enabling inclusion and ensuring all people are treated with dignity and
respect. We aim to be a truly inclusive employer and welcome applications from people from all
parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible,
supportive and rewarding working environment. 


  • 28 days’ leave per annum plus bank holidays for full-time working
  • Ability to buy an extra week of annual leave (pro-rata for part-time staff)
  • Staff volunteer days
  • 24/7 free, impartial and confidential support service
  • We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to
    work schemes


  • Group Personal Pension scheme with a 5% or 6% of basic salary contribution being matched by
  • Bike, computer and season ticket loans
  • Discount benefits
  • London Weighting Allowance of £4,195 for all those living within a London Borough (32
    local authority districts plus the City of London)
  • Death in Service benefit – 3 x annual Salary

Family Friendly

  • Enhanced maternity and paternity pay
  • Flexible Working practices (full time hours are 37.5 per week, Monday – Friday)

Additional information

  • Closing date for the receipt of completed applications is 23:59, 25 June 2023 
  • Interviews will take place via MS Teams on the 04 July 2023

To apply, please complete our online application form. More details of our vacancies can be
found at www.sustrans.org.uk/about-us/vacancies.

About Sustrans

At Sustrans you’ll be part of a movement to make it easier for people to walk and cycle. 

We’re all here to change things! You’ll be part of an incredible community of talented,
passionate, creative, problem solvers all working together to change things for the better. We
act locally and think big – we have a vision of a society where the way we travel creates
healthier places and happier lives for everyone.

You’ll be questioning the status quo and daring to imagine a different world. You’ll work on
exciting, impactful projects that will stretch and empower you and you’ll be rewarded by seeing
the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome
difference and pride ourselves on creating a culture where you can be yourself and where your
wellness is supported. 

You’ll be guaranteed to make friends for life and work with a team that is incredibly flexible,
supportive, ethical and fun.

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