Early Employment Supervisor

Job Overview: The Early Employment Supervisor is responsible for program coordination and service delivery for IRC’s Refugee Supportive Services (RSS) programs (VESL, ES, and ELL). The Early Employment Supervisor provides direct team support, creates development plans, and ensures the RSS staff are trained and able to provide strong 1-1 client services and community intervention efforts. In addition, the Early Employment Supervisor is responsible for ensuring program compliance and meeting funder-defined programmatic outcomes. The position reports to the Early Employment Manager.

Major Responsibilities:

Outreach and Enrollment:

• Design and manage outreach campaigns for the recruitment of eligible refugees for the Refugee Supportive Services program (VESL, ES, and ELL).
• Work with internal departments to encourage potential client referrals from across the organization.
• Maintain strong referral partner relationships including timely and accurate updating of client referrals and potential program enrollment to ensure that referrals are leading to successful intakes and eventual placement.
• Oversee and review assessment and enrollment processes used across Early Employment programs.

Program Operations and Administrative Tasks:

• Ensure accurate and timely reporting of RSS program services data to funders and all relevant parties.
• Track and report on key outcomes and objectives as outlined for each program area. Effectively communicate outcomes to staff to ensure program goals are met.
• Train Employment Specialists on all steps involved in their program delivery to clients: intake/enrollment process, maintaining accurate records, meeting performance goals, guiding clients through the job search, interview and retention processes.
• Work with the RSS team to ensure all services meet compliance standards and are documented via ETO and Box.
• Train staff on one-on-one counseling; this includes working with clients on: service planning, goal setting, resource mapping, supporting job search activities and documenting all activities with timely and accurate case notes
• Oversee outreach campaigns for recruitment of eligible clients.
• Coordinate with IRC’s Resettlement, Economic Empowerment, New Roots, and Safety and Wellness departments for potential client referrals.
• Lead all partnership development efforts to connect clients with high quality training and services within the community.
• Maintaining strong referral partner relationships including timely and accurate updating of client referrals and potential program enrollment to ensure that referrals are leading to successful intakes and eventual placement.

Other Responsibilities:

• Provide positive supervision of Early Employment staff, including daily administration, support, and performance reviews.
• Participate in all program meetings, staff development activities, and fully engage as a member of the team.
• Comply with all policies, procedures, and protocols of the agency.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC Sacramento
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.
• Other related duties as assigned.

Key Working Relationships:

Position Reports to: Rawash Yar, Early Employment Manager

Position directly supervises: Early Employment staff

Indirect Reporting: Sr. Manager, Economic Empowerment

Internal and/or external contacts: Coordinates regularly with Sacramento Employment team and local partners

Job Requirements:

• The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Equality, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
• Education: Bachelor’s degree preferred.

Work Experience:

• 2-5 years’ experience working in employment and workforce programs required.
• 1-3 years’ experience with client counseling, case management, or coaching strongly preferred.

Demonstrated Skills and Competencies:

• Multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required.
• Excellent written and verbal communication skills, including public speaking and presentation creation.
• Previous experience supporting staff members in developing tools and resources to manage workflow and best service clients.
• Experience supervising direct-service staff mindful of best practices in employment services and trauma-informed approaches.
• Ability to accurately document program data requirements in a variety of tracking tools (e.g., databases, spreadsheets, etc.) in a timely manner.
• Proven ability to take initiative, creatively problem solve and lead with versatility in a fast-paced work environment.
• Proficiency in Microsoft Office Suite required.
• Experience using data and fiscal tracking systems strongly preferred.
• Strong understanding of the job market in professional sectors in Sacramento.
• Flexible availability necessary.

Working Environment:

• Standard office environment
• FLSA Status: Non-Exempt
• Stable Wi-Fi with hybrid model

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.