Employee Experience and Engagement Partner

University of Stirling


Employee Experience and Engagement Partner

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Post Details

Full time
Open ended

The closing date for applications is midnight on Sunday 09 July 2023.
Interviews are expected to take place on Monday 17 July 2023.

There is an expectation that work will be undertaken in the UK. 

For the purposes of sponsorship, this is a role under SOC code 2472.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. 

The Post

Reporting to the Head of Employee Experience and Development and working in close collaboration with colleagues in Communications and Marketing, you will support the successful delivery of the University’s People Strategy and employer branding by developing and strengthening employee engagement and communications with employee stakeholders, current and prospective staff.

As Employee Experience and Engagement Partner, you will support the delivery of a new approach to employee engagement at the University. Your role will span the employee lifecycle, working closely with colleagues across HR&OD to define the key moments in our employee journey and create a structured communications and engagement strategy that enables us to better understand and respond to the needs of our employees to deliver an exceptional staff experience. Through effective communications and project management, you will be responsible for ensuring that employee engagement initiatives make a real impact for our people.

This pivotal role will play a key part in contributing to the development of a sector leading approach to employee experience and engagement. You will have experience of engaging successfully with a range of stakeholders. You will be confident working in a fast-paced, agile environment. You will be an exceptional communicator, ensuring each communication has a clear purpose and takes into account stakeholders’ different needs. You will understand the strategic drivers for employee experience and engagement at the University and align activities to contribute to wider organisational priorities whilst remaining alert to emerging issues and trends which might impact your work. You will also take a positive approach to tacking problems and find ways to identify suitable solutions.

If you would like to discuss the role further, please contact Amanda Hopwood, Head of Employee Experience and Development [email protected]

Description of Duties

  • Own, develop and deliver an effective content calendar and content creation plan for regular internal and external communications from the HR and Organisation Development team which will develop, foster, and grow employee engagement across the University and support visibility of the impact of the HR & OD function
  • Work in partnership with key stakeholders to support the design and implementation of an Employer Value Proposition (EVP) for the University
  • Plan, design and manage communications, in partnership with the Communications and Marketing team, including development and maintenance of online content (e.g. relating to staff policies and guidance) which are visually appealing, informative, and easy to navigate
  • Maintain a working knowledge of the range of activities ongoing within the HR & OD function to proactively identify opportunities for wider engagement and celebrating success, as well as to assess staff information requirements
  • Support colleagues in the HR&OD team to design key messages related to people activities that are aligned to our values and strategic priorities with the aim of enabling our leaders to talk to our people in a simple and consistent tone
  • Manage our ongoing programme of pulse surveys to monitor employee engagement across the University, analysing the results and implementing action plans and initiatives, making visible the link between feedback and action
  • Track and measure the employee engagement activity and experience, adjusting delivery where required, making sure that we are meeting the needs of our people and helping our leaders make the most out of every opportunity
  • Embed the University brand “Be the Difference” across communication platforms and HR processes, including recruitment and selection, induction and L&D interventions, ensuring consistency of brand and key messages across all communications
  • Working in collaboration with marketing colleagues, support the Recruitment and Resourcing team to develop a social media strategy which attracts top talent to the University
  • Project manage and input into the organisation and delivery of employee engagement events
  • Further develop the Manager’s Network and use appropriate technology platforms to create opportunities for people managers across the University to connect and engage with each other, enhancing leadership capability and supporting upskilling and knowledge exchange
  • Actively promote new ways of working and continuous improvement within HR & OD to provide a high quality, professional, consistent, and cohesive HR service
  • Undertake other duties and responsibilities, which fall within the grade of the post

Essential Criteria

  • Degree or equivalent qualification or significant practical experience that demonstrates equivalent level of knowledge and skills
  • Experience of designing and developing communication and engagement plans
  • Experience of introducing innovate communication methods
  • Experience of creating content across a range of different communication channels aimed at different audiences and managing the end-to-end process from concept to publication
  • Excellent writing and editing skills with the ability to translate complex ideas and information into clear, creative and engaging inclusive content
  • Ability to proactively identify opportunities for communications and engagement that support and foster a positive working environment
  • Ability to translate complex policies into accessible information in diverse formats for a range of audiences
  • A proven track record in project management, planning, presenting and communication skills across multiple communication channels
  • Excellent strategic understanding with a proven ability to deliver effective communication activity in complex and fast-changing environments
  • Demonstrate a continuous improvement management mindset through identification of opportunities to enhance our employee experience through process improvement and refinement of communications; offering potential solutions to drive greater employee engagement
  • Knowledge of different communication platforms and content management systems
  • Pragmatic with a solution focused approach
  • Strong influencing skills and ability to challenge effectively whilst maintaining effective working relationships
  • Strong IT Skills 

Desirable Criteria

  • Degree in a relevant area (e.g. communications)
  • Experience in a role with responsibility for employee-focused communications
  • Experience of working in the Higher Education sector
  • A passion for technology, particularly digital, with awareness of new channels and trends
  • Familiar with T4 content management system

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills
    Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
  • Delivering excellent service
    Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
  • Finding solutions
    Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
  • Embracing change
    Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
  • Using resources effectively
    Identifying and making the most productive use of resources including people, time, information, networks and budgets.
  • Engaging with the wider context
    Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
  • Developing self and others
    Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
  • Working together
    Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
  • Achieving Results
    Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
  • About Us

    The work of the HR & Organisation Development service is to connect and collaborate with leaders, managers and employees across the University to:

    • Support the development and performance of our people, teams and the University
    • Enhance the leadership, management and team member capability
    • Enable the professional agility that nurtures resilience and delivers sustainable change
    • Further employee engagement and collegiality within the University
    • Support the culture of a learning organisation where our people seek to continually further their capabilities and apply them, to create change

    HR & Organisation Development delivers a range of University-wide, strategically-focused development programmes and projects.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland’s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
    www.stir.ac.uk  @stiruni

    Job number

    SERV01715
    Contract Type

    Open Ended
    Closing date

    09-Jul-2023
    Location:

    Stirling Campus
    Grade

    Grade7 £36,333-£43,155 p.a.
    Faculty/Service

    Human Resources and Organisation Development

    Post Details

    Full time
    Open ended

    The closing date for applications is midnight on Sunday 09 July 2023.
    Interviews are expected to take place on Monday 17 July 2023.

    There is an expectation that work will be undertaken in the UK. 

    For the purposes of sponsorship, this is a role under SOC code 2472.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. 

    The Post

    Reporting to the Head of Employee Experience and Development and working in close collaboration with colleagues in Communications and Marketing, you will support the successful delivery of the University’s People Strategy and employer branding by developing and strengthening employee engagement and communications with employee stakeholders, current and prospective staff.

    As Employee Experience and Engagement Partner, you will support the delivery of a new approach to employee engagement at the University. Your role will span the employee lifecycle, working closely with colleagues across HR&OD to define the key moments in our employee journey and create a structured communications and engagement strategy that enables us to better understand and respond to the needs of our employees to deliver an exceptional staff experience. Through effective communications and project management, you will be responsible for ensuring that employee engagement initiatives make a real impact for our people.

    This pivotal role will play a key part in contributing to the development of a sector leading approach to employee experience and engagement. You will have experience of engaging successfully with a range of stakeholders. You will be confident working in a fast-paced, agile environment. You will be an exceptional communicator, ensuring each communication has a clear purpose and takes into account stakeholders’ different needs. You will understand the strategic drivers for employee experience and engagement at the University and align activities to contribute to wider organisational priorities whilst remaining alert to emerging issues and trends which might impact your work. You will also take a positive approach to tacking problems and find ways to identify suitable solutions.

    If you would like to discuss the role further, please contact Amanda Hopwood, Head of Employee Experience and Development [email protected]

    Description of Duties

    • Own, develop and deliver an effective content calendar and content creation plan for regular internal and external communications from the HR and Organisation Development team which will develop, foster, and grow employee engagement across the University and support visibility of the impact of the HR & OD function
    • Work in partnership with key stakeholders to support the design and implementation of an Employer Value Proposition (EVP) for the University
    • Plan, design and manage communications, in partnership with the Communications and Marketing team, including development and maintenance of online content (e.g. relating to staff policies and guidance) which are visually appealing, informative, and easy to navigate
    • Maintain a working knowledge of the range of activities ongoing within the HR & OD function to proactively identify opportunities for wider engagement and celebrating success, as well as to assess staff information requirements
    • Support colleagues in the HR&OD team to design key messages related to people activities that are aligned to our values and strategic priorities with the aim of enabling our leaders to talk to our people in a simple and consistent tone
    • Manage our ongoing programme of pulse surveys to monitor employee engagement across the University, analysing the results and implementing action plans and initiatives, making visible the link between feedback and action
    • Track and measure the employee engagement activity and experience, adjusting delivery where required, making sure that we are meeting the needs of our people and helping our leaders make the most out of every opportunity
    • Embed the University brand “Be the Difference” across communication platforms and HR processes, including recruitment and selection, induction and L&D interventions, ensuring consistency of brand and key messages across all communications
    • Working in collaboration with marketing colleagues, support the Recruitment and Resourcing team to develop a social media strategy which attracts top talent to the University
    • Project manage and input into the organisation and delivery of employee engagement events
    • Further develop the Manager’s Network and use appropriate technology platforms to create opportunities for people managers across the University to connect and engage with each other, enhancing leadership capability and supporting upskilling and knowledge exchange
    • Actively promote new ways of working and continuous improvement within HR & OD to provide a high quality, professional, consistent, and cohesive HR service
    • Undertake other duties and responsibilities, which fall within the grade of the post

    Essential Criteria

    • Degree or equivalent qualification or significant practical experience that demonstrates equivalent level of knowledge and skills
    • Experience of designing and developing communication and engagement plans
    • Experience of introducing innovate communication methods
    • Experience of creating content across a range of different communication channels aimed at different audiences and managing the end-to-end process from concept to publication
    • Excellent writing and editing skills with the ability to translate complex ideas and information into clear, creative and engaging inclusive content
    • Ability to proactively identify opportunities for communications and engagement that support and foster a positive working environment
    • Ability to translate complex policies into accessible information in diverse formats for a range of audiences
    • A proven track record in project management, planning, presenting and communication skills across multiple communication channels
    • Excellent strategic understanding with a proven ability to deliver effective communication activity in complex and fast-changing environments
    • Demonstrate a continuous improvement management mindset through identification of opportunities to enhance our employee experience through process improvement and refinement of communications; offering potential solutions to drive greater employee engagement
    • Knowledge of different communication platforms and content management systems
    • Pragmatic with a solution focused approach
    • Strong influencing skills and ability to challenge effectively whilst maintaining effective working relationships
    • Strong IT Skills 

    Desirable Criteria

    • Degree in a relevant area (e.g. communications)
    • Experience in a role with responsibility for employee-focused communications
    • Experience of working in the Higher Education sector
    • A passion for technology, particularly digital, with awareness of new channels and trends
    • Familiar with T4 content management system

    Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills
    Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
  • Delivering excellent service
    Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
  • Finding solutions
    Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
  • Embracing change
    Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
  • Using resources effectively
    Identifying and making the most productive use of resources including people, time, information, networks and budgets.
  • Engaging with the wider context
    Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
  • Developing self and others
    Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
  • Working together
    Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
  • Achieving Results
    Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
  • About Us

    The work of the HR & Organisation Development service is to connect and collaborate with leaders, managers and employees across the University to:

    • Support the development and performance of our people, teams and the University
    • Enhance the leadership, management and team member capability
    • Enable the professional agility that nurtures resilience and delivers sustainable change
    • Further employee engagement and collegiality within the University
    • Support the culture of a learning organisation where our people seek to continually further their capabilities and apply them, to create change

    HR & Organisation Development delivers a range of University-wide, strategically-focused development programmes and projects.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland’s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
    www.stir.ac.uk  @stiruni

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