Employer Customer Service Representative in Topeka, Kansas

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13153375

Position Summary & Responsibilities: Employer CSR

Join our team as an Employer Customer Service Representative within the
UI Tax Administration department. This position assists employers and
their representatives in resolving technical inquiries related to online
filing and registration. Responsibilities include maintaining proficient
knowledge of employer processes, along with understanding relevant
Kansas Employment Security laws to assist Kansas employers.

Key duties involve managing inquiries from employers and agency staff,
serving as the backup and primary point of contact for the UI Tax email
inbox, and assisting with employer email inquiries. Collaboration with
the supervisor is essential for developing and managing goals based on
federal requirements and agency objectives. Detail-oriented candidates
eager to contribute to the mission are encouraged to apply.

Minimum Requirements:

• Valid Kansas drivers license
• High School Diploma or equivalent

Post-Offer, Pre-Employment Requirements:

• Pre-employment background screening
• State of Kansas Tax Clearance
  Certificate.The
  successful applicant (even non-residents) must obtain a valid Kansas
  Certificate of Tax Clearance by accessing the Kansas Department of
  Revenue’s website within 10 days of the date the applicant has been
  offered the employment position. A Tax Clearance is a comprehensive
  tax account review to determine and ensure that an individual’s
  account is compliant with all primary Kansas Tax Laws. A Tax
  Clearance expires every 90 days. This is in accordance with
  Executive Order 2004-03. If you need assistance with the tax
  clearance, please contact (785) 296-3199. Visit the Tax Clearance
  site for more information on and where to obtain this Kansas
  Department of Revenue document.