Energy Advisor

About Marches Energy Agency

Marches Energy Agency (MEA) is an independent charity established over 25 years ago. MEA
delivers practical solutions to reduce fuel poverty and cold homes, promote energy reduction
and encourage the uptake of renewable energy. For a full range of our activities see www.mea.org.uk 

We are a values-driven organisation with a vision for our homes to be warmer and cheaper to
run; where everyone lives in a home they can afford to heat adequately and where carbon
emissions and energy use from our homes are being significantly reduced.

Marches Energy Agency is an Equal Opportunities Employer and committed to equal employment
opportunities regardless of age, gender, disability, race or ethnicity, sexual orientation, or
faith.

Job Purpose

Working directly with householders on low incomes and with vulnerabilities, you will provide
impartial energy advice over the phone and in person at events and/or home visits. The advice
will include fuel debt advocacy, heating controls, energy bills, energy efficiency measures,
renewable energy options and grant funding. You will guide and support householders to achieve
the best outcomes in the short and long term. As policies and initiatives are often changing,
you will be expected to maintain an up-to-date knowledge of the various options and provide
advocacy support for householders facing more complex personal circumstances at home. 

Job Description

• Provide sound advice across all energy advice topics including debt, heating controls,
  billing, energy efficiency, grant funding options, renewable energy options etc.
• Provide advice to clients over the phone and in person at home visits and/or events.
• Using materials provided, undertake simple home energy assessments for householders,
  advising on measures such as insulation, heating and help them to access funding streams, which
  can be very complex.
• Fit simple energy efficiency measures in homes such as draught proofing, radiator foils
  etc.
• Ensure all available options are explored for customers by taking the initiative, for
  example, seeking alternative solutions to support a customer.
• Ensure accurate and timely records are kept, logging all customer contact information on to
  MEA’s CRM system.
• Understand and work to meet funders requirements, for example, targets or record keeping
  ensuring claims are maximised.

Person specification

Previous experience of delivering energy advice is not essential, but an enthusiasm for
supporting people and reducing costs and carbon is! You will undertake formal training and be
supported by colleagues to learn the role. Our work spans Shropshire, Telford & Wrekin and
Derby & Derbyshire and you must live within reasonable travelling distance of one or more
of these locations.

To fulfill this post MEA is looking for you to:

• Deliver outstanding customer service to vulnerable customers and communities.
• Be a good communicator able to listen and empathise with a wide range of householders, and
  to respond with accurate and appropriate advice and support around energy efficiency.
• Have excellent organisation and time-management skills.
• An enthusiasm for improving energy efficiency in the home. Existing expertise would be an
  advantage but a clear willingness to learn more is essential.
• Be competent in the use of IT, including remote working tools such as MS Teams
• Be a team player able to work both as part of a small team and unsupervised.
• Demonstrate relevant or transferable work experience and skills gained through the
  charitable, health, social care, or business sectors.
• Demonstrate clear commitment and understanding of our climate and ecological crisis.
• Good practical skills are an advantage, including the ability to fit small energy saving
  measures such as power down devices, radiator foils and draught proofing. Training will be
  provided on the specific measures.
• A full driving licence would be an advantage. Low carbon travel is encouraged and you may
  use one of our e-vans based in Shrewsbury and Belper for attending customer appointments.
• Ability to deliver presentations and training to partners would be an advantage.
• Based in Shropshire, Telford & Wrekin or Derby/Derbyshire or within workable travelling
  distance.

Training

• City & Guilds Level 3 Energy Awareness should be passed as part of your induction. You
  may work towards or gain further qualifications within the role.

Pay: £25,500 pro-rata per annum; work travel costs paid

Location: Working from our Shrewsbury (Shropshire) office or Belper
(Derbyshire) base, with options for hybrid working.

Hours of work: Part or full time, 21.75 – 37.5 hours per week

Leave: 24 paid days pro-rata per annum + bank holidays.

Duration: Contract to 30 Sept 2026, with extension subject to funding.

Application process: Send CV and covering letter explaining why you are
interested in the job and how you meet the person specification to Rose Noden [email protected]. Applications considered on a rolling basis, with
a closing date of 1pm on 27 August 2024.

The successful applicant will be required to complete a satisfactory Right to Work check
followed by disclosure of any criminal convictions and/or cautions not spent or protected (as
appropriate to the post) in accordance with the Rehabilitation of Offenders Act 1974 and
subsequent legislation.