Energy Advisor (Retrofit Advice Programme)

Who we’re

Power Saving Belief is a number one and trusted organisation, devoted to selling power
effectivity, low carbon transport and sustainable power use. We goal to deal with the local weather
emergency and ship the broader advantages of unpolluted power as we transition to internet zero.

At Power Saving Belief we don’t simply provide jobs – we provide careers. For our folks, being half
of the trouble to deal with the local weather emergency makes working for us really significant and
rewarding.

Listed below are a number of the advantages we provide:

• We provide an excellent pension scheme together with employer contributions of as much as 9%, 11% or
  13% (age-linked).
• Enhanced parental depart.
• Personal BUPA insurance coverage.
• 25 days annual depart plus financial institution holidays, with service-linked will increase in addition to three
  goodwill days over the Christmas interval.
• Employees wellbeing allowance of as much as £25 monthly / £300 per yr.

Please see our careers page
for the total checklist of advantages we’ve to supply and why Power Saving Belief is a superb place to
work.

The crew

The power crew’s objective is to allow households, small companies, and communities to have
reasonably priced power prices and scale back carbon emissions that contribute to local weather change. We
present power recommendation providers, renewable power experience and handle and administer loans and
grants for power saving and low or zero-carbon enhancements to houses and companies on behalf
of governments, native authorities, and companies.

We handle programmes throughout the UK with extra being added as we develop in response to demand. We
collaborate and assist one another, sharing experience and finest follow and innovating to
ship world-class buyer expertise. Our work is service-focused and seeing the affect we
have on the lives of individuals we assist is what brings us to work every day.

The position 

The position is for an thrilling new regional programme within the Northeast of England that may
assist house owners to progress with home power retrofit. The programme features a
one-stop store (offering digital and telephone-based recommendation) which is able to type the central level
for home retrofit enquiries within the Newcastle, North Tyneside, and Northumberland area as
nicely as offering engagement and recommendation exercise at area people stage through consortium
companions within the wider Northeast area.

The Power Advisor position kinds a part of a crew delivering efficient and informative recommendation to
house owners on power effectivity. Power Advisors take inbound calls and make pro-active
outbound calls in addition to emails to encourage and report actions taken by households in the direction of
reaching a low-carbon way of life.

What you’ll do 

• Offering glorious customer support, exceeding the minimal customary of name high quality
  required.
• Making certain all enquiries are answered inside specified service ranges.
• Making certain particular person and crew targets are achieved inside specified timescales.
• Making certain all enquiries are precisely recorded inside specified timescales.
• Offering well timed and proactive follow-up info through phone and through e mail.

What you’ll convey 

• Confirmed expertise of delivering a excessive customary of customer support.
• Expertise working inside a target-focused surroundings.
• Wonderful phone, and written expertise.
• Good IT expertise (Microsoft Workplace suite, web, use of CRM databases).
• Stage 3 Award in Home Retrofit Recommendation or prepared to undertake the coaching for this award
  upon commencing employment within the position.

For extra info, please see the job description on our web site.

Functions shut 23.59, 4 April 2024. Interviews are meant to be held
week commencing 15 April 2024.

Please click on ‘apply on-line’ through our recruitment portal. We’ll ask to your private particulars,
work historical past and a supporting assertion. Functions submitted with no supporting assertion
won’t be thought of.

Functions submitted through e mail won’t be thought of. In your supporting assertion please
clarify the way you meet the important areas within the job description.

Affordable changes: We’re a Disability Confident Committed
employer. We need to be sure that our recruitment course of is inclusive of and accessible
for, everybody.

In the event you assume you might want extra assist or affordable changes made to any a part of the
recruitment course of, please get in contact with [email protected] or name reception on
+44 (0)20 7222 0101. We’ll do our perfect to assist you. 

Versatile working: We provide a variety of versatile working preparations, together with
working from residence, compressed or part-time hours, job shares and different preparations. There’s
no must justify your most well-liked working sample and we encourage our folks to work in
whichever means helps them to carry out at their finest.

We might be completely happy to debate this and our blended working mannequin on the interview stage with you.

Please be aware, that we’re unable to supply visa sponsorship for this put up. To use for this
put up, you have to have the ability to show your eligibility to work within the UK.

Range and inclusion

Power Saving Belief is dedicated to creating a various, inclusive and equitable office the place
everybody will be themselves, with assist to be their finest.

We strongly encourage candidates from a variety of backgrounds and with totally different identities
and experiences to use for roles with Power Saving Belief.

We’re a Incapacity Assured Dedicated employer and provide assured interviews for disabled
candidates who meet the minimal standards for a task. Find out more here.

You can find out more about
our commitment to diversity and inclusion here.