Energy Advisor (Retrofit Advice Programme)

Who we’re

Vitality Saving Belief is a number one and trusted organisation, devoted to selling vitality
effectivity, low carbon transport and sustainable vitality use. We intention to deal with the local weather
emergency and ship the broader advantages of fresh vitality as we transition to internet zero.

At Vitality Saving Belief we don’t simply supply jobs – we provide careers. For our folks, being half
of the trouble to deal with the local weather emergency makes working for us actually significant and
rewarding.

Listed here are among the advantages we provide:

• We provide an impressive pension scheme together with employer contributions of as much as 9%, 11% or
  13% (age-linked).
• Enhanced parental depart.
• Non-public BUPA insurance coverage.
• 25 days annual depart plus financial institution holidays, with service-linked will increase in addition to three
  goodwill days over the Christmas interval.
• Workers wellbeing allowance of as much as £25 per thirty days / £300 per yr.

Please see our careers page
for the complete record of advantages now we have to supply and why Vitality Saving Belief is a superb place to
work.

The crew

The vitality crew’s goal is to allow households, small companies, and communities to have
inexpensive vitality prices and cut back carbon emissions that contribute to local weather change. We
present vitality recommendation providers, renewable vitality experience and handle and administer loans and
grants for vitality saving and low or zero-carbon enhancements to houses and companies on behalf
of governments, native authorities, and companies.

We handle programmes throughout the UK with extra being added as we develop in response to demand. We
collaborate and assist one another, sharing experience and finest observe and innovating to
ship world-class buyer expertise. Our work is service-focused and seeing the affect we
have on the lives of individuals we assist is what brings us to work every day.

The position 

The position is for an thrilling new regional programme within the Northeast of England that may
assist homeowners to progress with home vitality retrofit. The programme features a
one-stop store (offering digital and telephone-based recommendation) which is able to type the central level
for home retrofit enquiries within the Newcastle, North Tyneside, and Northumberland area as
nicely as offering engagement and recommendation exercise at local people stage through consortium
companions within the wider Northeast area.

The Vitality Advisor position types a part of a crew delivering efficient and informative recommendation to
homeowners on vitality effectivity. Vitality Advisors take inbound calls and make pro-active
outbound calls in addition to emails to encourage and document actions taken by households in the direction of
reaching a low-carbon way of life.

What you’ll do 

• Offering wonderful customer support, exceeding the minimal customary of name high quality
  required.
• Guaranteeing all enquiries are answered inside specified service ranges.
• Guaranteeing particular person and crew targets are achieved inside specified timescales.
• Guaranteeing all enquiries are precisely recorded inside specified timescales.
• Offering well timed and proactive follow-up data through phone and through e-mail.

What you’ll deliver 

• Confirmed expertise of delivering a excessive customary of customer support.
• Expertise working inside a target-focused surroundings.
• Wonderful phone, and written abilities.
• Good IT abilities (Microsoft Workplace suite, web, use of CRM databases).
• Stage 3 Award in Home Retrofit Recommendation or prepared to undertake the coaching for this award
  upon commencing employment within the position.

For extra data, please see the job description on our web site.

Purposes shut 23.59, 4 April 2024. Interviews are meant to be held
week commencing 15 April 2024.

Please click on ‘apply on-line’ through our recruitment portal. We are going to ask to your private particulars,
work historical past and a supporting assertion. Purposes submitted and not using a supporting assertion
is not going to be thought-about.

Purposes submitted through e-mail is not going to be thought-about. In your supporting assertion please
clarify the way you meet the important areas within the job description.

Affordable changes: We’re a Disability Confident Committed
employer. We need to be certain that our recruitment course of is inclusive of and accessible
for, everybody.

If you happen to assume you might want further assist or cheap changes made to any a part of the
recruitment course of, please get in contact with [email protected] or name reception on
+44 (0)20 7222 0101. We are going to do our highest to assist you. 

Versatile working: We provide a spread of versatile working preparations, together with
working from house, compressed or part-time hours, job shares and different preparations. There’s
no have to justify your most well-liked working sample and we encourage our folks to work in
whichever means helps them to carry out at their finest.

We shall be blissful to debate this and our blended working mannequin on the interview stage with you.

Please word, that we’re unable to offer visa sponsorship for this submit. To use for this
submit, you should have the ability to reveal your eligibility to work within the UK.

Range and inclusion

Vitality Saving Belief is dedicated to creating a various, inclusive and equitable office the place
everybody might be themselves, with assist to be their finest.

We strongly encourage candidates from a variety of backgrounds and with totally different identities
and experiences to use for roles with Vitality Saving Belief.

We’re a Incapacity Assured Dedicated employer and supply assured interviews for disabled
candidates who meet the minimal standards for a job. Find out more here.

You can find out more about
our commitment to diversity and inclusion here.