Engagement Executive

Job title:

Engagement Executive

Company

CIPD

Job description

Advert:Engagement ExecutivePro rata salary £21,000 + benefits21 hours per week (flexible working arrangements)PermanentLiverpool or Manchester basedAbout usWe’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.We are expanding our existing presence in Nations and Regions across the UK to increase our focus on supporting our members, developing key relationships, networks, and communities for People Professionals and working collaboratively with our local branches and volunteers on local member engagement opportunities.Why join the UK Market team?If you’re passionate about empowering People Professionals and shaping the future of work in the UK and if you thrive on building meaningful relationships and creating vibrant communities and networks, the CIPD UK Market team might just be your dream team!The roleAs Engagement Executive, you will part of the UK market team and you will support the Engagement Managers to facilitate engagement activities, including networking, events, local branch initiatives and special interest groups.*This is a home-based role that will require travel in region with some travel to our Head Office London.What you’ll be doingActing as an ambassador for CIPD’s offering and brand; identifying opportunities to raise CIPD’s profile in the region.Supporting the delivery of regional engagement events including roundtables, forums, focus groups, senior networking and collaborative event initiatives.Attending CIPD events and supporting the administration of member and customer engagement across the region.Working with UK Market Communications Executive on regional/local communications plan, including managing social media platforms to promote engagement activities.Being a first point of contact for external customers and stakeholders; advising on regional engagement activities and maintaining strong relationships with members, volunteers and other key stakeholders.Managing relationships across a diverse range of stakeholder groups ensuring that a ‘Customer First’ approach is maintained.What you’ll need to be successfulExperience in delivering exceptional customer service to members and stakeholders.Strong customer engagement skills: prioritising the member experience, showing diplomacy, tact and confidentiality.Digitally savvy with a good understanding of how to support community and engagement activities.Strong communication with a ‘customer first’ approach to handling queries internally and externally.Strong diligence and able to bring a purposeful approach to resolving anomalies.Initiative-taking and detail-focused approach and the ability to prioritise workload and manage time effectively.Maintain strong organisational skills and effectively manage multiple projects simultaneously.Excellent MS Office skills with strong numeracy skills and a knack for complex Excel tasks.Ability to produce reports and statistics and present the data in a user-friendly fashion.Become part of the teamThis is your chance to join a dynamic team dedicated to empowering People Professionals and shaping a better future of work in the UK. We offer a flexible and supportive environment where your ideas are valued, and your contributions make a real impact to CIPD and our members.CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.

Expected salary

Location

United Kingdom

Job date

Sat, 24 Aug 2024 06:42:36 GMT

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