English & Bulgarian Customer Support Agent – Sports Wagering & Gaming English & Bulgarian Customer Support Agent – Sports Wagering & Gaming

About Us

We are recruiting for a company that is a global leader in sports wagering and gaming, on a mission to deliver world-class entertainment to customers across the globe. With their global reach and household names they are dedicated to harnessing their expertise, talent, and capabilities to advance technology and data insights, crafting unparalleled products and experiences. 

They are committed to leading the way in fostering a diverse, fair, and inclusive future, not only for their people but for the broader sports gaming industry and society at large. Achieving this begins with creating an environment where everyone feels empowered to perform at their best. To make this happen, they are building a culture that ensures everyone feels psychologically safe, heard, and included. They take pride in celebrating differences and achieving success together as a global team. 

For our client in the top tier of the sports wagering & gaming industry, we are looking for a Customer Support Agent with English and Bulgarian! 

Your Responsibilities:

• Address customer inquiries through chat, email, and phone, effectively assessing individual issues and implementing appropriate solutions to meet customer needs.
• Document and report system bugs and general customer challenges to the relevant specialized departments or Customer Service Management.
• Escalate any suspicious customer activities to Customer Service Management and the Compliance Department for further investigation.
• Maintain a comprehensive understanding of products and Standard Operating Procedures to ensure high-quality support.

The Candidate Has: 

• Proficiency in the English language.
• Demonstrated ability to excel in a dynamic and challenging work environment.
• Strong analytical and problem-solving skills.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Availability and willingness to work flexible shifts (no night shifts).

The Offer:

Our client knows that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for them, you can expect to receive great benefits like: 

• Group Bonus plan
• Personal Medical Insurance
• Dental Allowance
• Food Vouchers
• 25 days of annual leave
• Self-development and learning leave (2 additional days)
• Christmas bonus
• Allowance for transportation
• Cash support for utilities
• Life Insurance
• Educational Leave (for Students, discretionary)

The recruitment process is entirely REMOTE. 

We are looking forward to receiving your application! 

By applying for our vacancies, you are giving your explicit consent for your personal data to be processed, used, and kept for the purposes of recruitment at Foundever™.

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