Enrollment Customer Support Specialist

Are you prepared to hitch a group main in modern educating and studying? Kennesaw State College is among the 50 largest public establishments within the nation. With our rising enrollment and international attain, we’re having fun with elevated prominence amongst Georgia’s schools. We provide greater than 150 undergraduate, graduate, and doctoral levels to over 43,000 college students. Our entrepreneurial spirit, high-impact analysis, and Division I athletics additionally draw college students from all through the area and from 92 international locations throughout the globe. Our college’s vibrant tradition, profession alternatives, and wealthy advantages make us an employer of selection. We’re trying to find gifted folks to hitch our mission. Come to KSU and discover your ardour.

Location
 

Our Marietta campus is positioned at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Abstract
 

This place is liable for offering buyer assist for potential and present college students and households relating to admissions and different enrollment-related processes. This place communicates and counsels by way of face-to-face, cellphone, e mail, and textual content.

Duties
 

KEY RESPONSIBILITIES:
1. Chargeable for interplay with college students, households, college, and workers to offer detailed info relating to Admissions and primary info relating to monetary help, registration, and different enrollment-related considerations in collaboration with different workers/workplaces as obligatory
2. Constantly and appropriately communicates and responds by way of cellphone, e mail, and textual content with
assigned college students to make sure a seamless transition to enrolled pupil standing
3. Chargeable for offering service to college students and households on the service counter
4. Paperwork communications, interactions, and knowledge, based on established
pointers
5. Escalates inquiries to applicable workers/workplace per pointers
6. Critiques, solutions, and escalates emails acquired to the useful resource account
7. Serves as a backup for inbound calls depending on name quantity
8. Serves as a useful resource for enrollment companies occasions/actions; assists with recruiting efforts
9. Assesses and studies on effectiveness of companies supplied; facilitates occasional surveys
10. Collects enrollment associated documentation together with, however not restricted to, transcripts, immunization, lawful presence, and tuition classification and follows established processes to make sure that documentation is made out there to the respective workplace for processing
11. Generates and analyzes compliance studies
12. Maintains a clear and arranged visitor service space
13. Participates in Enrollment Providers associated occasions, a few of which can happen exterior of regular work hours (e.g. Open Home, Orientation, Accepted Pupil Occasions)

Required {Qualifications}
 

Instructional Necessities
Excessive College Diploma or equal
Required Expertise
One (1) yr of associated expertise working in an enrollment companies or customer support

Most popular {Qualifications}
 

Extra Most popular {Qualifications}
Bilingual
Most popular Instructional {Qualifications}
A complicated diploma from an accredited establishment of upper training in a associated discipline

Proposed Wage
 

The budgeted wage vary is $17.42 to $18.96 per hour.  Gives are based mostly on related expertise. 

Complete advantages to incorporate Medical, Dental, Imaginative and prescient, 13 paid holidays, trip, beneficiant retirement plans, tuition waiver, wellness choices, and way more! Go to hr.kennesaw.edu/advantages.

Data, Abilities, & Talents
 

ABILITIES
Capable of work in a fast-paced work atmosphere, demonstrated capacity to handle time and confirmed capacity to realize set objectives 
Capable of deal with a number of duties or initiatives at one time, assembly assigned deadlines 
Excessive stage of empathy and skill to take care of delicate and confidential conditions
KNOWLEDGE
Working information of and abides by the rules of the Household Schooling Rights and Privateness Act (FERPA) 
SKILLS
Wonderful customer support abilities; exemplary cellphone and e-mail etiquette 
Sturdy consideration to element and observe up abilities
Proficient with laptop functions and applications related to the place (i.e., Microsoft Workplace suite, BANNER, OnBase, DegreeWorks, Salesforce / TargetX / CRM)
 

Equal Employment Alternative
 

Kennesaw State College is an Equal Employment Alternative Employer. The College is dedicated to sustaining a good and respectful atmosphere for dwelling, work and examine. To that finish, and in accordance with federal and state regulation, Board of Regents coverage, and College coverage, the College prohibits harassment of or discrimination towards any particular person due to race, colour, intercourse (together with sexual harassment, being pregnant, and medical circumstances associated to being pregnant), sexual orientation, gender identification, gender expression, ethnicity or nationwide origin, faith, age, genetic info, incapacity, or veteran or army standing by any member of the KSU Neighborhood on campus, in reference to a College program or exercise, or in a way that creates a hostile atmosphere for members of the KSU group.

For added info on this coverage or to file a criticism below the provisions of this coverage, college students, staff, candidates for employment or admission or different third events ought to contact the Workplace of Institutional Fairness at English Constructing, Suite 225, [email protected].

Different Info
 

This isn’t a supervisory place.
This place doesn’t have any monetary tasks.
This place won’t be required to drive.
This position is taken into account a place of belief.
This place doesn’t require a buying card (P-Card).
This place could journey 1% – 24% of the time

Background Examine
 

• Normal Enhanced

Per the College System of Georgia background test coverage, all last candidates might be required to consent to a felony background investigation. Remaining candidates could also be requested to reveal felony report historical past through the preliminary screening course of and previous to a conditional supply of employment. Candidates for positions of belief with screening
outcomes which verify a disqualifying felony historical past might be instantly disqualified from employment eligibility.

All candidates are required to incorporate skilled references as a part of their software course of. Some positions could require extra job-based screenings similar to motorcar report, credit score test, pre-employment drug screening and/or verification of educational credentials.

https://www.usg.edu/hr/property/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf