Enrollment Services Assistant

Employees – Union

Job Class
BCGEU Okanagan Help Employees

Job Profile
BCGEU OK Salaried – Help Providers Assistant I

Job Title
Enrollment Providers Assistant

Division
UBCO Help Information and Service Enrolment Providers

Compensation Vary
$4,258.00 – $4,878.00 CAD Month-to-month

Posting Finish Date
October 8, 2023

Be aware: Functions can be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

At UBC, we consider that attracting and sustaining a various workforce is essential to the profitable pursuit of excellence in analysis, innovation, and studying for all college, workers and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy range to UBC as a office, and creates the mandatory situations for a rewarding profession. 

Job Abstract
This place is liable for offering all kinds of Enrolment Providers help on the UBC Okanagan campus. This place supplies help for processes and inquiries which can embrace admissions, data and registration, commencement, course educational, advert hoc, and exams scheduling and pupil programs on to college students, college, workers and most people, in addition to via internet pages.
The Enrolment Providers Assistant supplies coaching to college and workers within the processes and procedures at UBC and the usage of pupil programs. The place performs information entry in areas which can embrace registration, grades and analysis information, commencement utility and adjudication, diploma audit system updates, switch credit score, course educational, advert hoc and exams scheduling, troubleshooting and resolving registration and pupil report points, and supplies help to different workers helping college students. This place can be concerned in information assortment and information entry within the preparation of the course and examination scheduling course of.
Organizational Standing

This place reviews on to the Supervisor, Information and Registration and maintains shut contact with Enrolment Providers workers in Vancouver to make sure full and constant service supply. The place helps college and administrative models on the UBC Okanagan campus in issues associated to pupil programs use and enrolment providers procedures. The incumbent could work together with college students on basic inquiries and points associated to admissions, registration, and educational data. There are 4 Enrolment Providers Assistant positions throughout the division.
Work Carried out

1. Offers data providers to college, workers, college students, the college and most people by:
– Offering data, course and steering to college and workers and sometimes college students. Service areas could embrace eligibility, admissions, switch credit, class schedules, registration, examinations, grades, and commencement.
– Responding to enquiries by cellphone, mail and e mail.
– Performing as a useful resource particular person and referring college students to the suitable college, division, or service workplace as required.
– Conserving present on adjustments to insurance policies and procedures associated to Enrolment Providers processes.
– Reviewing, understanding and precisely speaking complicated laws within the UBC Okanagan campus calendar and different Enrolment Providers publications.
– Aiding workers and school in decoding pupil data and pupil programs for them to make knowledgeable choices concerning educational applications.
– Aiding Enrolment Providers and school members in verifying the Calendar descriptions of applications and changing these into guidelines that the system understands. Inputting the right interpretation into Diploma Navigator (DAG). Aiding within the growth and upkeep of the data base by offering suggestions and suggestions for course of adjustments to create efficiencies for the division and to raised serve college students, schools and workers.
– Making ready UBC Okanagan Winter and Summer time course and examination schedules by gathering course part data from college/models and updating scheduling and pupil programs to replicate requested adjustments.
– Allocates lecture rooms in accordance with the priorities set out by the Tutorial Scheduling Governance Committee.
– Prepares the ultimate examination fitness center invigilation schedule by gathering data from college/models and collating into one doc to be distributed to college/models.
2. Offers coaching to college and workers within the processes and procedures at UBC and the usage of pupil and scheduling programs by:
– Growing and delivering coaching to college and workers members in the usage of the scholar programs. Methods could embrace Pupil Info Service Centre (SISC), School Service Centre (FSC), and Scientia.
– Guiding college students, workers and school on all facets of the SISC, Pupil Service Centre (SSC), FSC, Scientia, and DAG on how you can use the programs.
– Bother-shooting issues arising from registration as reported by college students or college.
– Aiding college students who’ve been referred from the entrance service counter to unravel extra complicated registration issues together with correcting pupil information.
3. Ensures pupil data are right by:
– Updating commencement utility data on the SISC and inputting late commencement utility requests.
– Verifying the accuracy of data on diplomas.
– Getting into grade adjustments and different educational report adjustments into the SISC as requested by schools.
– Guaranteeing adjustments are processed in response to correct procedures and sustaining organized data of those adjustments.
– Aiding and supporting the analysis of time period and sessional standings by reviewing reviews generated from the SISC, verifying and correcting analysis outcomes as crucial.
– Liaising with college to determine probation and fail standing college students, and annotating pupil data.
– Working collaboratively with Enrolment Providers workers to keep up high quality management on the SISC.
– Testing system adjustments and new functions developed for the SISC, SSC, FSC and Scientia.
– Aiding within the switch credit score project and articulation course of by reviewing requests, sending data to articulators, updating inside tables and monitoring sheets with choices, and including switch credit score to pupil data.
– Importing Closing examination schedules to SSC.
– Making ready UBC Okanagan course schedules in preparation for registration.
– Reserving area on the Okanagan campus for tutorial advert hoc occasion functions.
4. Performs different associated duties as required.
Consequence of Error/Judgement
his place is liable for supporting the Pupil Info System (SIS) together with pupil data and registration providers. Errors might end in college students shedding entry to instructional and monetary alternatives. Errors replicate negatively on the repute of Enrolment Providers and the College as a complete.
The Enrolment Providers Assistant should reply knowledgably and authoritatively to various questions regarding College and workplace insurance policies/procedures associated to admission, class schedules, registration, charges, grades, educational data, and commencement. College students, college and administrative workers contact Enrolment Providers as a result of they’re experiencing difficulties they usually should be capable to rely upon the solutions offered.
Supervision Acquired
Reviews to the Supervisor, Information and Registration, UBC Okanagan Campus. The incumbent refers to his/her supervisor solely when a brand new coverage or process is being applied, or when a coverage choice is required.
Supervision Given
This place doesn’t supervise workers.
Minimal {Qualifications}
– Completion of secondary college and commencement from a two (2) 12 months diploma in a related self-discipline or equal.Over three (3) years administrative workplace expertise, ideally in a College setting; or an equal mixture of schooling and expertise.

– Willingness to respect various views, together with views in battle with one’s personal

– Demonstrates a dedication to enhancing one’s personal consciousness, data, and abilities associated to fairness, range, and inclusion

Most popular {Qualifications}

– Data of UBC SISC, FSC and SSC programs and insurance policies and procedures can be an asset.

– One (1) 12 months of Diploma Navigator programming expertise and admissions expertise can be an asset.

– Confirmed and efficient organizational and administrative abilities.

– Glorious time administration abilities and the power to satisfy deadlines.

– Skill to prioritize and work successfully beneath stress to satisfy deadlines.

– Skill to keep up accuracy and a focus to element.Demonstrated analytical and downside fixing abilities.

– Glorious interpersonal abilities.
– Glorious verbal and written communications abilities, together with public talking.

– A excessive diploma of professionalism, tact, maturity, and logic.

– Skill to make considerate, knowledgeable, and thorough choices.Skill to work independently and to work successfully with all ranges of college personnel.

– Glorious laptop abilities and the willingness to study new programs.Skill to offer high quality service to prospects in a courteous, affected person method.